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Digital Operations Lead

2 months ago

Willoughby City Council, Australia Foxtel Management Pty Limited Full time
About the Role

We are seeking a highly skilled Digital Ad Operations Lead to join our team at Foxtel Management Pty Limited. As a key member of our Ad Operations team, you will be responsible for leading and mentoring a small team of Digital Ad Operations team members, ensuring successful campaign execution and delivery.

Key Responsibilities
  • Team Leadership: Lead and nurture a small team of Digital Ad Operations team members, providing training and guidance to work independently and manage day-to-day activities.
  • Campaign Execution: Oversee campaign execution and delivery to ensure successful campaign KPIs are achieved for our Sales stakeholders, across both direct and programmatic buy types.
  • Operational Insights: Provide operational insights and Sales support during briefing stages and throughout the life of a campaign, driving suitable campaign executions for our clients' campaign objectives.
  • Client Representation: Represent Foxtel Media as the operations and solutions go-to for any Sales and client queries, including occasional client-facing engagements.
  • Issue Resolution: Escalate and troubleshoot delivery concerns or platform issues with relevant stakeholders, including Sales, Ad Ops, Programmatic, Inventory, Product, media agencies, and clients.
  • Campaign Analysis: Provide campaign-related analysis and platform or operational updates, including end-of-campaign insights, Sales or agency trading trends, platform and product developments.
  • Tentpole Planning: Lead tentpole or code planning within your focus area, including pre-sale packaging, ensuring operational elements are available and in place, cross-team campaign execution alignment and implementation, tentpole delivery monitoring, and success.
  • Team Projects: Support the Digital Ad Ops management to drive team projects and business initiatives (platform improvements, tech updates, new products, etc.) and vendor management.
Requirements
  • 3+ years of working experience in the digital ad operations industry.
  • Experience with leading and nurturing team members.
  • Strong communication skills with managing stakeholders and resolving escalations.
  • Strong preference for experience around following digital ad formats: display, rich media, web video, and streaming video.
  • Comfort with managing and troubleshooting digital creatives, including 3rd-party tags, pixels, etc.
  • Experience with programmatic digital trading and campaign management.
  • Ability to work under pressure, exceptional organization skills, and multi-tasking.
  • Salesforce, Cloudsense, and/or similar CRM/booking systems.
  • Google Ad Manager, AdX, Magnite CTV, Xandr, and/or similar digital ad servers and SSPs.