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Service Planner

2 months ago

Sydney, New South Wales, Australia A.I.R Recruitment Full time
{"title": "Service Planner", "content": "Job Summary

We are seeking a highly organized and detail-oriented Service Planner to join our national planning team. As a Service Planner, you will be responsible for coordinating and communicating service requests to a team of field technicians and approved service agents.

Key Responsibilities
  • Coordinate daily field service operations and ensure all work is administered with jobs delivered in full
  • Manage daily communication with other internal departments relating to scheduling of customer service requests
  • Follow through each job to completion ensuring our Client Service Promise is met
  • Successfully manage and resolve customer issues
  • Manage and engage all team members and key stakeholders
Requirements
  • Experience in a service related industry within a planning, logistics or customer service focus
  • Intermediate to advanced skills in the Microsoft Office suite including Word and Excel
  • Highly organized with the ability to multitask and manage to agreed timeframes
  • Ability to work under pressure with excellent time management and prioritisation of workload
  • Attention to detail with the ability to work independently, autonomously and with limited supervision
  • Confident, positive and enthusiastic approach to interaction
  • Ability to create and maintain strong relationships with internal/external stakeholders and work cohesively and collaboratively as part of a team
  • A critical thinker, with the skill, resourcefulness and learning orientation to find effective solutions to problems
  • Enthusiasm and passion for customer service
What We Offer
  • $60k-$65k (neg) + super
  • Full-time permanent role
  • 7.30am to 3pm Monday to Friday (flexible start time)
  • Opportunity for career progression, training and development within a global organisation
", "lang_code": "en"}