Customer Centricity Expert

10 hours ago

Darwin, Northern Territory, Australia beBeeLoyalty Full time

The role of Senior Loyalty Specialist is a crucial position in driving customer satisfaction through loyalty and rewards expertise. It involves prioritizing the needs of customers to foster innovation and create lasting relationships within a high-performing team.

Key Responsibilities:
  • Spearhead the delivery of a leading-edge loyalty proposition to drive growth in customer engagement and deposits.
  • Collaborate with cross-functional teams to simplify and accelerate delivery through disciplined execution focus, resulting in increased efficiency and productivity.
  • Contribute to building strong, enduring customer relationships by putting their needs above all else, thereby enhancing customer loyalty and retention.
About the Team:

You will be part of the Personal Everyday Banking (PEB) team, which is committed to being customer-centric. The team strives to provide exceptional customer experiences, exceeding expectations and building trust with customers.

This role offers opportunities for growth, professional development, and career advancement. You will work with a talented and dedicated team that shares your passion for delivering exceptional customer experiences.

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