Island Hospitality Specialist

4 weeks ago


Fraser Island, Australia SeaLink K'gari (Fraser Island) Full time
About the Role

We are seeking a highly motivated and professional Guest Service Agent to join our dynamic Front Office team at Kingfisher Bay Resort on K'gari (Fraser Island).

The successful candidate will be responsible for ensuring an exceptional guest experience, managing guest check-in and check-out processes, and providing excellent customer service.

Key Responsibilities

  • Greet incoming and outgoing guests professionally.
  • Accurately allocate rooms and provide guests with information about resort facilities.
  • Coordinate bus arrivals and guest arrivals.
  • Manage phone calls and direct guests to rooms on arrival.
  • Maintain guest accounts, billing arrangements, and payments on check-out.

Requirements

  • Exceptional time management skills.
  • Excellent communication and interpersonal skills.
  • High level of customer service and work ethic.
  • Demonstrated experience in a similar role in a hotel or resort environment.
  • Demonstrated experience in daily cashiering procedures and credit card reconciliation.

Employee Benefits

Living and working on K'gari is an experience like no other. We offer affordable island living, travel allowance, exclusive discounts, employee training programs, recognition programs, island adventures, convenient transfers, and wellness perks.

About Us

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.



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