Retail Operations Specialist

2 weeks ago


Gold Coast, Queensland, Australia beBeeCustomer Full time $47,415 - $66,910

Leading Retail Manager

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  • This is a permanent full-time position at Lifeline, part of UnitingCare Queensland.">
  • As a retail supervisor, you'll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queensland's leading charity retail brand.">
  • Every day our 120 stores across Queensland sell donated goods, giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services.">
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Key Responsibilities:

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  • Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved.">
  • Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved.">
  • Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints/enquiries.">
  • Identify issues and opportunities based on selling and customer feedback.">
  • Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy.">
  • Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance.">
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Requirements:

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  • You will need to be passionate about Lifeline and able to articulate its purpose, demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people.">
  • Ability to deliver a high level of customer service and exceed customer expectations, demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control.">
  • Create a values-driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers.">
  • Communicate promotional event information to maximise results, identify issues and opportunities based on trends and customer feedback, setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives.">
  • Strong problem-solving and influencing skills, ability to use a retail business system, POS and Microsoft Office.">
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