Customer Service Representative

2 weeks ago


Liverpool, Australia ITW Construction Asia Pacific Full time
Company Overview

ITW Construction Asia Pacific is a leading supplier of fastener products and home to construction solutions across respected brands such as Zennith and Lane.

Job Description

We are seeking an energetic self-starter who brings strong attention to detail and isn't afraid to roll up their sleeves. As a key member of our Customer Service Team, your primary focus will be to support the needs of ITW Consumer and Trade Division's existing customers, service internal sales for all customers and support the activities of the segment based external sales teams.

Responsibilities
  • Receiving inbound customer sales enquiries and providing product information, support and pricing details.
  • Processing sales orders and monitoring/managing progress through to dispatch and invoicing.
  • Collaborating with segment sales teams and accounts receivable team to maintain customer databases including service critical contact details and interactions.
  • Resolving customer concerns and providing appropriate solutions and alternatives.
Requirements

We're looking for an individual with:

  • Proven experience in customer service.
  • Strong ability to multitask.
  • High level conflict resolution skills.
Benefits

Some perks and benefits include:

  • Paid Parental Leave.
  • Flexible working arrangements.
  • Paid community leave.
  • Dedicated employee resource groups and employee assistance program.
Estimated Salary

$80,000 - $120,000 per annum, depending on experience and qualifications.



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