Customer Service Representative
2 weeks ago
ITW Construction Asia Pacific is a leading supplier of fastener products and home to construction solutions across respected brands such as Zennith and Lane.
Job DescriptionWe are seeking an energetic self-starter who brings strong attention to detail and isn't afraid to roll up their sleeves. As a key member of our Customer Service Team, your primary focus will be to support the needs of ITW Consumer and Trade Division's existing customers, service internal sales for all customers and support the activities of the segment based external sales teams.
Responsibilities- Receiving inbound customer sales enquiries and providing product information, support and pricing details.
- Processing sales orders and monitoring/managing progress through to dispatch and invoicing.
- Collaborating with segment sales teams and accounts receivable team to maintain customer databases including service critical contact details and interactions.
- Resolving customer concerns and providing appropriate solutions and alternatives.
We're looking for an individual with:
- Proven experience in customer service.
- Strong ability to multitask.
- High level conflict resolution skills.
Some perks and benefits include:
- Paid Parental Leave.
- Flexible working arrangements.
- Paid community leave.
- Dedicated employee resource groups and employee assistance program.
$80,000 - $120,000 per annum, depending on experience and qualifications.
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