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Customer Service Delivery Expert

3 weeks ago

Wollongong, New South Wales, Australia beBee Careers Part time

Delivering Exceptional Customer Experiences

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  • The role involves providing support to customers through phone and email, ensuring prompt responses and resolutions to their enquiries.

In this position, you will work collaboratively with colleagues to achieve timely outcomes and maintain high levels of customer service. Key responsibilities include:

  • Responding to customer enquiries in a timely and efficient manner
  • Coordinating triage efforts to ensure effective call handling
  • Obtaining and processing key information related to customer enquiries
  • Maintaining high levels of customer service with internal and external stakeholders

About This Opportunity

  • This is an exciting opportunity for self-motivated individuals who are passionate about delivering exceptional customer experiences.
  • Candidates should possess strong communication and organisational skills, as well as the ability to work effectively in a fast-paced environment.
  • We offer a hybrid working arrangement and initial training days will be facilitated in our office.

Sedgwick Values

  • Our company values caring, empathy, accountability, inclusion, collaboration, and growth, and we demonstrate these values through our actions and interactions.

Benefits of Working With Us

  • Competitive salary package
  • Professional development opportunities through Sedgwick Australia University
  • Additional benefits including hybrid working arrangement, employee resource groups, and more