Retail Sales Assistant/Sleep Coach

2 weeks ago


Perth, Western Australia ResMed Inc Full time
About the Role

We are seeking a highly motivated and compassionate Retail Sales Assistant/Sleep Coach to join our team at ResMed Inc. As a key member of our sales team, you will play a critical role in helping customers achieve better sleep health outcomes.

Key Responsibilities
  • Provide exceptional customer service and support to customers in-store and over the phone
  • Investigate and resolve customer complaints and issues related to sleep therapy
  • Set up, maintain, and troubleshoot sleep therapy equipment to ensure optimal performance
  • Fit customers for masks and recommend the most suitable options based on training and expertise
  • Provide customers with guidance on the safe and effective use of medical equipment
  • Sell new or additional services over the phone, following up on trial results to ensure sales conversion
  • Maintain the retail premises and displays in good condition
  • Handle payments, balance float, and bank transactions
  • Manage trial and sales stock, reordering as needed
Requirements
  • Previous experience in a busy, multi-tasking retail or customer service role
  • Ability to remain calm and composed under pressure, with a strong focus on customer satisfaction
  • Excellent communication and interpersonal skills, with a strong listening ability
  • Administrative skills to document and process customer inquiries and transactions
  • Confident computer skills, with experience working across multiple platforms
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • Access to the latest technology and equipment
  • A comprehensive training program to ensure success in the role

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