Implementation Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeExpert Full time $50,000 - $70,000

We are seeking an experienced Implementation Expert to join our team. As an Implementation Expert, you will play a critical role in ensuring the successful implementation of our solutions.

Key Responsibilities:

  • Collaborate with project management to ensure timely and efficient construction, configuration, and installation of our solutions.
  • Provide technical leadership for the end-to-end solution to the implementation team.
  • Analyse customer needs, configure the solution, and install it at the customer site.
  • Consult directly with the customer to document and analyse customer needs and operations.
  • Resolve any gaps in Product functionality and train our clients on how to use the new product.
  • Takes the site live on the system after everything has been configured and everyone has been trained.
  • Ensure a smooth transition to the new system.

Required Skills and Qualifications:

  • At least 2-5 years hospitality industry experience and 2-5 years OPERA product exposure.
  • Intimate knowledge of hotel operations.
  • Ability to succeed through collaboration and working through other internal and external organizations and individuals.
  • Ability to communicate effectively and build rapport with team members and clients.
  • Extensive knowledge of the OPERA product suite, PMS, OXI, IFCs.
  • Deep Oracle database knowledge as it related to OPERA (table structure and dependencies).
  • Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.
  • Experience as user of POS Systems helpful.
  • Technical experience as it relates to installing Hardware and troubleshooting that Hardware.
  • Ability to travel as needed.

Benefits:

  • Work from home opportunity.
  • 8 hour shift.
  • Sydney NSW: Reliably commute or planning to relocate before starting work.

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