
Implementation Specialist
1 week ago
We are seeking an experienced Implementation Expert to join our team. As an Implementation Expert, you will play a critical role in ensuring the successful implementation of our solutions.
Key Responsibilities:
- Collaborate with project management to ensure timely and efficient construction, configuration, and installation of our solutions.
- Provide technical leadership for the end-to-end solution to the implementation team.
- Analyse customer needs, configure the solution, and install it at the customer site.
- Consult directly with the customer to document and analyse customer needs and operations.
- Resolve any gaps in Product functionality and train our clients on how to use the new product.
- Takes the site live on the system after everything has been configured and everyone has been trained.
- Ensure a smooth transition to the new system.
Required Skills and Qualifications:
- At least 2-5 years hospitality industry experience and 2-5 years OPERA product exposure.
- Intimate knowledge of hotel operations.
- Ability to succeed through collaboration and working through other internal and external organizations and individuals.
- Ability to communicate effectively and build rapport with team members and clients.
- Extensive knowledge of the OPERA product suite, PMS, OXI, IFCs.
- Deep Oracle database knowledge as it related to OPERA (table structure and dependencies).
- Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.
- Experience as user of POS Systems helpful.
- Technical experience as it relates to installing Hardware and troubleshooting that Hardware.
- Ability to travel as needed.
Benefits:
- Work from home opportunity.
- 8 hour shift.
- Sydney NSW: Reliably commute or planning to relocate before starting work.
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