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Roadside Service Expert

3 weeks ago

Newcastle, New South Wales, Australia beBeeAutomotiveTechnician Full time $60,000 - $80,000

Join us as a skilled Automotive Technician to make a real difference in the lives of our members.

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  • Work with purpose and be part of an iconic Australian brand that values diversity, equity and inclusion.\
  • Deliver exceptional member service and support by providing emergency roadside assistance, mechanical breakdowns diagnosis, and troubleshooting skills.\
  • Be a key player in maintaining our high standards of customer satisfaction, safety, and quality in all aspects of your work.\
  • As a valued team member, you will receive comprehensive induction and ongoing training, access to MyNRMA member marketplace benefits, and a range of employee benefits to support and celebrate your success.\
  • Represent the NRMA brand with integrity, valuing diversity and embodying our core values.\
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Key Responsibilities

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  • Diagnose and troubleshoot mechanical breakdowns, change flat tyres, jump-start vehicles, provide fuel delivery, sell and install batteries, assist with lockouts, and accurately record all customer and job information.\
  • Provide excellent customer service, resolving issues promptly and professionally, while adhering to NRMA's high standards of quality and safety.\
  • Maintain accurate records of all job-related activities, ensuring timely completion and submission of reports as required.\
  • Contribute to the development and implementation of strategies to improve operational efficiency, member satisfaction, and overall performance.\
  • Engage in regular communication with team members, stakeholders, and management to ensure seamless coordination and effective problem-solving.\
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Requirements

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  • Hold a current Automotive/Motor Mechanic Tradesperson Certificate (NSW Fair Trading).\
  • Possess a valid Australian Driver's License (minimum full license C class).\
  • Have at least 2 years of experience in mechanical repair and understanding of motor vehicles and the automotive industry.\
  • Demonstrate knowledge of work, health, and safety practices applicable to motor vehicle repair and customer service.\
  • Exhibit strong communication skills, ability to work with diverse communities, and empathy for customers.\
  • Display a positive attitude, with a strong work ethic and commitment to ongoing technical development and industry trends.\
  • Remain calm under pressure and demonstrate adaptability in dynamic environments.\
  • Meet or exceed relevant industry certifications and maintain compliance with regulatory requirements.\
  • Assist with ad-hoc projects and tasks, as required, to support business objectives and growth initiatives.\
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What We Offer

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  • Comprehensive induction and ongoing training programs.\
  • Access to MyNRMA member marketplace benefits, including discounts on fuel, entertainment, dining, and more.\
  • A range of employee benefits to support and celebrate your success, including 5 weeks annual leave, free Roadside Assistance for 2 vehicles, and branded, fully equipped work vehicles.\
  • 18 weeks paid primary parental leave and 4 weeks secondary parental leave.\
  • Opportunities for career advancement and professional growth within a dynamic and inclusive environment.\
  • Regular feedback and coaching to support your continued development and success.\
  • A supportive and collaborative team environment that fosters open communication and teamwork.\
  • Recognition and reward for outstanding performance and contributions to the business.\
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How to Apply

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  • Follow the application link to submit your CV and complete screening questions.\
  • Shortlisted candidates will be contacted for a phone interview. Please monitor your email, including junk mail.\
  • If you've applied in the last 6 months, you do not need to reapply; your application will be considered.\
  • Employment is contingent upon successful pre-employment checks, including references, medical assessments, police checks, and a driving history check that meets NRMA's requirements.\
  • We are committed to inclusion and diversity, welcoming applications from First Nations Australians, people with disabilities, culturally diverse backgrounds, all genders, LGBTQI+ community members, and anyone interested in joining our team.\