Network Operations Coordinator

7 days ago

Hobart, Tasmania, Australia beBeeWorkforcer Full time $100,000 - $130,000

About this role

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As a Workforce Planner, you will be responsible for coordinating and driving field staff to ensure all work orders are handled end-to-end and within regulatory time frames. You will facilitate and manage all aspects of workforce scheduling, planning and allocation using Excel and other relevant systems.

Key responsibilities

  • Coordinate and drive field staff to ensure all work orders are handled end-to-end and within regulatory time frames.
  • Facilitate and manage all aspects of workforce scheduling, planning and allocation using Excel and other relevant systems.
  • Conduct regular outbound calls to customers and other parties.
  • Maintain field resource leave requests to ensure adequate resourcing.
  • Working efficiently with Service Stream and client systems and databases.
  • Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer.
  • Undertake and complete any other duties as requested by Team Leader/Manager.
  • Strong focus on servicing the client's expectations.

Required skills and qualifications

  • Minimum 12 months experience in work order management & scheduling.
  • Knowledge of the electricity industry in Australia preferred.
  • Professional and confident speaking with customers and clients.
  • Basic to medium competency level using MS Office suite: Excel, Outlook (Excel knowledge essential).
  • Excellent organisational and administration skills.
  • High level attention to detail.

About the team

This role is part of our Network Services team. We're looking for someone who is highly organised, has excellent communication skills and can work well under pressure.

What we offer

We offer a competitive salary package, opportunities for career growth and development, and a collaborative and dynamic work environment.

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