Care Companion

2 weeks ago

Wollongong, New South Wales, Australia IRT Group Full time

About IRT Group

We're one of Australia's largest community-owned providers of independent living, aged care, and home care services.

Our purpose is to provide better options in housing and care for older people. We improve the lives of more than 9100 people every day in NSW, the ACT, and Qld.

Care Companion Role

As a Care Companion, you will work closely with customers to enhance their quality of life, enabling them to remain at home while meeting their care needs.

You will provide case management for customers with low care needs, fostering independence and promoting well-being.

Key Responsibilities:

  1. Receive and Assess Referrals, screen customers for eligibility, and ensure safe home access for staff.
  2. Contact Newly Referred Customers to discuss expectations, goals, and available services.
  3. Conduct Comprehensive Assessments to identify customer needs and goals.
  4. Collaborate with Customers to achieve goals by coordinating and suggesting appropriate services.
  5. Conduct Regular Customer Reviews via telephone and reassess care plans as needed.
  6. Maintain Accurate Customer Care Plans and ensure compliance with funding bodies and leadership.
  7. Assist with Data Collection and Record Maintenance in line with organizational requirements.
  8. Monitor and Manage Customer Budgets to maximize subsidy fund usage.
  9. Liaise with Agencies and Third Parties to arrange services supporting customer goals and needs.
  10. Ensure Compliance with organizational, legislative, and WHS policies, while contributing to business development and customer experience improvements.

This role is a Full Time position and is based in Wollongong at IRT Market Street Office.

To Be Successful You Will Have

  • A qualification in a related discipline, such as Cert IV in Community Services.
  • Proven experience in community liaison, including assessing needs, care planning, and preparing service requirements.
  • Strong attention to detail with well-developed analytical and problem-solving skills, particularly in case management.
  • Effective verbal and written communication skills, with experience in report writing, correspondence, and maintaining client records.
  • Ability to work collaboratively as part of a team and demonstrate self-motivation.
  • Competence in computer use, data collection, and related tasks.
  • Experience working with people with dementia and/or mental health issues.
  • A current driver's license.

What We Offer

  • A competitive salary of $65,000 - $75,000 per annum, plus not-for-profit salary packaging benefits.
  • Flexible working conditions and professional development opportunities.
  • Discounted gym memberships and free counselling through our Employee Assistance Program.
  • Birthday leave and multiple career pathways.

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