Information Technology Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeIT Full time $130,000 - $140,000
Job Title: IT Support Specialist

This is a critical role in our high-availability trading environment, requiring on-site presence to maintain optimal system support. The successful candidate will serve as the primary point of contact for internal end users, providing expert guidance and hands-on support.

  • Key Responsibilities:
  • End-User Support & Troubleshooting: Provide first and second-level support for desktop hardware/software, mobile devices, video conferencing tools, IP phones, and peripheral devices.
  • Incident & Issue Management: Act as Incident Manager for outages, ensuring timely escalation and continuous communication with stakeholders.
  • System & Infrastructure Maintenance: Maintain, troubleshoot, and support Windows 10/11 OS, Office 365 applications, and internally developed or vendor applications.
  • Project Collaboration: Assist with global initiatives such as Windows 11 rollout, hardware refreshes, and other infrastructure upgrades.
  • Operational Support: Manage daily IT activities including backups, patch deployments, virus definitions updates, security compliance, and infrastructure documentation.
  • Vendor & Asset Management: Liaise with vendors for support and warranty issues, manage/maintain asset inventory records, and documentation.
  • Security & Compliance: Ensure adherence to security standards in all end-user computing activities.
  • Application Support: Support trading systems, market data platforms, and CRM tools, liaising with engineering and application support teams.
  • User Lifecycle Management: Coordinate onboarding/offboarding processes, access rights, and user account management.
  • Data Centre & Network Support: Assist with rack/stack of data centre equipment.
  • Conference & AV Support: Provide support for conference rooms, AV setups, and remote meetings.
  • Documentation & Reporting: Maintain accurate documentation for systems, procedures, and scheduled maintenance.
Required Skills & Qualifications:

The ideal candidate should possess a strong background in desktop support, enterprise IT systems, and network infrastructure. Proficiency with Windows 10/11, Office 365, Active Directory, VDI solutions, and common enterprise hardware is essential.

  • Minimum 5 years' experience supporting IT in a financial services environment.
  • Strong analytical skills; ability to troubleshoot effectively and deliver solutions efficiently under pressure.
  • Excellent communication skills, with the ability to convey technical information to non-technical stakeholders.
  • Familiarity with trading technologies, market data platforms (e.g., Bloomberg) is highly desired.

Benefits: This is a 12-month contractual position with potential extendable, offering a dynamic and challenging work environment.

How to Apply:

Submit your resume and cover letter outlining your relevant experience and qualifications. We look forward to hearing from motivated and energetic professionals eager to develop both technical and soft skills in a fast-paced environment.

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