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Senior In-Service Support Engineer

2 months ago

Australia Ultra Electronics Group Full time
About the Role

We are seeking a highly skilled and experienced In-Service Support Engineer to join our team at Ultra Electronics Group. As a key member of our Defence Engineering Support team, you will be responsible for providing expert support to our customers and ensuring the successful delivery of our in-service support obligations.

Key Responsibilities
  • Support Delivery: Work closely with the Project Manager, Project Engineering Lead, System Design Authority, and customers to ensure the delivery of our in-service support obligations.
  • Technical Expertise: Provide proactive responses to emerging technical issues, including customer fault reports and technical queries.
  • Collaboration: Work closely with the rest of the engineering team to develop solutions that are technically and commercially acceptable.
  • System Performance: Manage and monitor system performance, conduct root cause analysis of faults, and seek opportunities to improve the in-service delivery performance of our products.
  • Inspections and Maintenance: Define and lead the implementation of programmes of inspection and preventative maintenance.
  • Customer Equipment: Ensure that customer equipment remains safe and suitable for continued service.
  • Field Support: Coordinate and cooperate with the field support team to conduct equipment defect investigations, surveys, integration, and acceptance testing.
  • Logistics Support: Manage Integrated Logistics Support documentation and implement change requests as required.
  • Resource Management: Highlight resource conflicts or constraints to engineering management.
  • Engineering Estimates: Produce estimates for new engineering work (e.g., redesign, obsolescence) and plan the work.
  • Engineering Excellence: Instil Engineering best practices and processes to enhance engineering excellence and promote continuous improvement.
  • Obsolescence Strategies: Implement the obsolescence strategies for a product line.
Requirements
  • Education: Bachelor's degree or higher diploma in a Management, Asset Management, Logistics, Science, Technology, Engineering, or related disciplines.
  • Experience: Significant experience in Defence engineering and/or Logistics and/or as a senior engineer throughout the Integration, Test, and In-Service phase of the lifecycle.
  • Leadership: Provided leadership and worked in the management of the latter aspects of the CADMID/T cycle.
  • Project Management: Demonstrated the ability to plan and execute support tasks on engineering projects.
  • Engineering Principles: Shown an awareness of engineering project management principles (e.g., work package, dependency, and risk management).
  • Problem-Solving: Multiple examples of times when you have worked under tight time constraints, in challenging contexts.
  • Maritime Experience: A background working with maritime equipment would be a bonus.
Personal Attributes
  • Interpersonal Skills: Display excellent interpersonal skills with a talent for rapidly building rapport with a broad range of internal and external customers from diverse backgrounds.
  • Organisational Skills: Possess excellent organisational and management skills.
  • Accountability: Take personal responsibility for the quality and timeliness of your work, management, and technical decisions, as well as that of other staff working for you on a project/work package.
  • Mentorship: Have the willingness to mentor, motivate, and encourage junior members of the team, to allow their own competency level to improve.
  • Stakeholder Management: Demonstrate excellent people and stakeholder management skills, report writing, and attention to detail.
  • Collaboration: Cooperate well with others to achieve outstanding outcomes.
  • Security Clearance: Hold or be capable of achieving Security Clearance (SC) or higher with no caveats.
  • Driving License: Possess a full driving license.
Benefits
  • Flexible Working: Optional 9-day fortnight.
  • Time Off in Lieu: TOIL.
  • Flexible Hours: Flexible working hours.
  • Annual Bonus: Annual bonus.
  • Hybrid Working: Hybrid working for certain job roles.
  • Casual Dress: Casual dress.
  • Holiday Allowance: 25 days holiday.
  • Christmas Shutdown: Christmas shut down.
  • Holiday Purchase/Sale: Option to buy or sell holiday.
  • Private Healthcare: Option to purchase private health care, dental, critical illness, etc., via salary sacrifice.
  • Reward Hub: Reward hub - discounts at over 200 online stores.
  • Life Cover: 4 x annual salary life cover.
  • Pension Scheme: Pension starting at 5% Employer / 4% Employee.