Administrative Services Leader

As a seasoned business operations professional, you will lead the administrative and operational facets of one or more government services projects within the framework set by the program manager, customer needs, and contractual obligations.

This role demands a professional who has honed their skills over at least a decade, with a minimum of five years in a management capacity, adept at navigating the complexities of project oversight and skilled at driving interdepartmental coordination to surpass review and approval benchmarks.

• Ensuring seamless 24x7 functioning of mission-critical environments, recognizing the paramount need for continuous infrastructure availability
• Instituting organizational structure, defining departmental responsibilities, and forming positive working relationships between internal functional areas improving communication and overall project management for the program
• Coordinating and streamlining operational process, procedure, and reporting across multiple sites
• Supporting the program manager in reviewing business systems administration, resources, procedures, and methods to improve operational effectiveness, utility, and efficiency
• Sustaining and enhancing client relationships through consistent communication, providing updates on initiatives, suggesting enhancements, responding to evolving requirements, fostering collaborative dynamics, and soliciting client feedback to gauge performance
• Providing and leading an appropriately skilled workforce to carry out the functions of the statement of work
• Responsible for ensuring community support during contractor personnel change; interfacing contractor officer (CO), COTR, and GPOC; delivery of all site-specific contract requirements
• Coordinating, supervising, and planning the total work effort associated with renovations and capital improvement work
• Establishing procedures, developing, and implementing programs for mission-critical and increasing efficiencies
• Acting as the central point of contact for COTR or GPOC for facilities-related work
• Responsible for notifying GPOC on facilities significant events; ability to compile summaries of events, critical actions accomplished, plans for completion or remediation, and brief to site management in various forums
• Responsible for managing Work Orders, including resource management and interfacing with customer representatives
• Adhering strictly to contractual terms to prevent revenue loss and maximize financial outcomes
• Systematically managing risks by conducting regular evaluations and pinpointing substantial business risks for the organization, as delegated by the program manager or deputy program manager
• Anticipating future client needs and on-contract growth opportunities by conducting thorough onsite assessments of client operations and proposing comprehensive project strategies
• Utilizing analytical tools and methodologies to assess client organizations, secure engagements with considerable profitability potential, and guide the transformation of the client's current operations to their future state
• Advocating for a culture that prioritizes quality and safety throughout all program aspects
• Instituting processes and protocols to accurately and promptly track and report data across all sites, ensuring compliance with contractual reporting requirements
• Embracing new challenges with a propensity for inventive problem-solving and the enhancement or creation of procedures for optimized outcomes