Fitness Membership Specialist

7 days ago

Logan City, Queensland, Australia beBeeCustomerService Full time $45,000 - $60,000
Membership Services Representative Role We are seeking an exceptional customer service professional to join our team at a Planet Fitness club. This exciting opportunity offers a unique chance to deliver outstanding member experiences and create a positive atmosphere. The Membership Services Representative is responsible for greeting and farewelling all members and guests, ensuring a warm and welcoming environment. They must monitor club access to members and non-members, maintaining a secure and controlled environment. Key responsibilities include:  Delivering Exceptional Customer Service  - Provide prompt and courteous assistance to members and non-members.  - Resolve member complaints in a timely and professional manner.  Club Operations  - Monitor club access to members and non-members.  - Maintain a secure and controlled environment.  Sales and Administration  - Sell memberships and complete membership agreements.  - Enter new members into the database.  Point-of-Sale Operations  - Operate the Point-of-Sale system.  - Collect any outstanding balances from past due accounts. A successful Membership Services Representative will possess excellent communication skills, be able to work independently, and have a thorough understanding of customer service principles. They will also require prior customer service experience, Certificate 3 in Fitness (or equivalent), current First Aid and CPR certification, and a valid Working With Children certificate/number or Blue Card. This role offers opportunities for growth and development within our organization. If you are passionate about delivering exceptional customer service and creating a positive member experience, we encourage you to apply.

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