Field Service Engineer APAC
2 weeks ago
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Helping Life-Science clients accelerate the time to hire business critical talentI am currently looking for a Field Service Engineer for one of my Global Medical Devices MNC to be based in Australia. The company is in the business of development, manufacturing, sale and service of state-of-the-art nuclear medicine imaging systems.
Location: Sydney Australia (remote)
Type: Full time employment
Position Responsibilities
- Provide onsite support and phone support to field service organization problems and product issues related to software, firmware, networking and their clinical applications.
- Take a leadership role in the personal ownership of the customer experience. Facilitate customer resolution through initiation of problem escalation and set up conference calls to engage the necessary resources for problem resolution in a timely fashion.
- Directly communicate and build reports with customers as required. Follow up with unsatisfied customers to ensure all issues are resolved.
- Support new product introductions and first of kind installations.
- Escalate/own and stay focused in driving the resolution of issues through the appropriate channels and team members.
- Responsible for status reporting to internal/external customer support teams.
- Participate as a technical resource and or customer advocate as needed.
- Provide technical and support to sales and applications as needed.
- Provide technical evaluation of service engineers and make recommendations regarding formal technical training requirements.
- Improve productivity by highlighting deficiencies and recommending change in tools, training and processes.
Experiences, Knowledge, Skills and Abilities
- Experience servicing and troubleshooting electrical/electronic equipment.
- 2 – 3 years of experience servicing/installing Medical imaging equipment preferred (CT/Nuclear/MRI).
- Basic Skills and qualifications with handling computers SW installations and upgrades, electronic-mechanic assembly.
- Able to work independently.
- Approximately 40%-50% travel.
Mid-Senior level
Employment typeFull-time
Job functionEngineering and Customer Service
IndustriesMedical Equipment Manufacturing
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