International Business Portfolio Manager

1 week ago


Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time
About Us

At Australia and New Zealand Banking Group Limited (ANZ), we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Salary Information

The estimated annual salary for this role is between $110,000 - $130,000 AUD, depending on location and experience. Additionally, you'll have access to benefits including performance bonuses, health insurance, and retirement plans.

Job Description

Key Responsibilities:

  • Maintaining a well-managed portfolio compliant with all relevant policies and procedures
  • Maintaining control of workflows across all compliance and customer fulfilment processes
  • Acting in the best interest of the customer and applying a customer-centric approach
  • Proactively developing and maintaining a detailed understanding of customer business and financial needs
  • Providing solutions towards account maintenance and simple customer requests
  • Supporting the Relationship Manager with management of a portfolio of multinational customers
  • Collaborating with Product Partners and other stakeholders to fulfill customers' needs
  • Engaging specialist teams when required
Requirements and Qualifications

To be successful in this role, you will ideally bring:

  • Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
  • Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment
  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs
  • Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome
  • Data Interpretation: Using data and reporting to draw insights to problem solve and/or inform business or customer decisions
Benefits

We offer a range of benefits to support your career growth and overall wellbeing. These include:

  • Access to training and development opportunities
  • A range of flexible working arrangements to suit your needs
  • A generous leave policy, including paid parental leave
  • A comprehensive health and wellbeing program
  • Discounts on selected products and services from ANZ and more


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