Expert Design Consultant

3 weeks ago

Perth, Western Australia Pottery Barn Full time
Design Specialist Role

As a Design Specialist at Pottery Barn, you will elevate the customer shopping experience through exceptional design expertise and excellent customer service in a dynamic, specialty retail environment. This part-time position offers a fixed two-week rotating roster and a competitive salary.

Key Responsibilities:
  • Create unique and engaging experiences for customers by applying your design expertise to enhance their home environments.
  • Use your design skills to assist clients with consultations both in-store and at their homes, guiding them on the design of their spaces.
  • Provide tailored recommendations on products, colours, and designs that align with each client's style and needs.
  • Anticipate clients' needs for every room in their home and offer thoughtful suggestions.
  • Ensure a seamless customer experience from initial shopping through to delivery and setup of their purchases.
  • Build and maintain lasting client relationships, including contacting them about new product arrivals, sales, and decorating classes.
  • Support the implementation and upkeep of visual merchandise presentation, signage, and lighting.
  • Assist colleagues with resolving complex customer concerns.
  • Provide special services including gift wrapping, gift registry, locating merchandise, catalogue orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.


Requirements:
  • Experience in design and a passion for homewares, with strong client engagement skills.
  • Have retail sales experience, preferably in visual merchandising, specialty retail, and/or homewares.
  • Excel at connecting with customers through both service and selling.
  • Be driven to meet and exceed sales targets and thrive in a team environment while being capable of working independently.
  • Enjoy interacting with customers, discovering their story, style, and lifestyle to match them with the right products.
  • Have the confidence and ability to anticipate customer needs and solve problems effectively.
  • Perform best when given clearly defined sales goals and metrics.
  • Demonstrate effective communication, organizational, and leadership skills.


We offer a successful, fast-growing company with a data-driven and entrepreneurial spirit, competitive salaries, and a generous discount on all Williams Sonoma Inc. brands. We prioritise internal promotions and provide many development opportunities through training, coaching, and cross-brand and cross-function career moves. We are dedicated to exceptional client experiences and have a smart, experienced leadership team open to new ideas. We believe in autonomy and reward initiative. We embrace creativity and have fun in our work.

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