Current jobs related to IT Service Desk Support Specialist - Townsville, Queensland - Davidson
-
Clinical Healthcare Specialist
3 hours ago
Townsville, Queensland, Australia Townsville Hospital And Health Service Full timeThe Townsville Hospital and Health Service offers a dynamic opportunity to be part of a world-class healthcare environment focused on innovation and excellence.As a Clinical Nurse, you will be part of the Townsville Prison Health Service, Women's and Children's Service Group, and other facilities within the region.This is an exciting chance to work in an...
-
Technical Support Specialist for Local Council
4 weeks ago
Townsville City Center, Queensland, Australia Programmed Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at a Local Council in Townsville. As a key member of our IT department, you will provide technical support and troubleshooting services to ensure the effective operation of our systems.
-
Client Service Coordinator
3 hours ago
Townsville, Queensland, Australia Centacare North Queensland Full timeCentacare North Queensland is a not-for-profit organisation dedicated to delivering vital services to the North Queensland community. Our mission is to empower individuals, families, and communities through accessible support networks.About the RoleThe Client Service Coordinator will be responsible for initial contact, needs assessment, and client data...
-
Nurse Specialist in Correctional Healthcare
3 hours ago
Townsville, Queensland, Australia Townsville Hospital and Health Service Full timeWe are seeking an experienced and dedicated Clinical Nurse to join our team at Townsville Hospital and Health Service. As a Clinical Nurse, you will be responsible for providing high-quality patient care in a dynamic and challenging environment.Our hospital offers a unique opportunity to make a difference in public healthcare, with a focus on innovation and...
-
Rural Medical Specialist
4 weeks ago
Townsville, Queensland, Australia Skilled Medical Full timeJob OverviewA medical professional is sought to join a health service in a rural area, providing emergency and inpatient medical services. The role involves working with a multi-disciplinary team and supplementing services from visiting specialists.
-
Transportation Solutions Specialist
2 days ago
Townsville, Queensland, Australia Avis Budget Group Full timeWe're seeking a Transportation Solutions Specialist to join our team in Townsville, Queensland, Australia. This is a casual position that requires a minimum availability of 3-4 days per week.About the Role: As a key representative of our brand, you'll interact with customers at the rental counter while marketing products and services, completing rental...
-
Child Welfare Specialist
2 weeks ago
Townsville, Queensland, Australia AbilitiesNQ Full timeAbout Miya ServicesAs a compassionate, community-driven organization, Miya Services is dedicated to providing high-quality residential care for youth facing various challenges.We empower young people to build resilience, achieve personal growth, and develop skills needed for a successful future.Role OverviewAs a Child Welfare Specialist at Miya Services, you...
-
Medical Director
3 weeks ago
Townsville, Queensland, Australia Skilled Medical Full timeOverviewSkilled Medical is a leading international medical recruitment firm that delivers qualified medical professionals to communities in need. We are committed to supporting healthcare providers and assisting medical professionals in their work and careers.Salary and BenefitsA highly competitive remuneration package valued up to $536,916 per annum...
-
Service Director for Children's Services
3 weeks ago
Townsville, Queensland, Australia AbilitiesNQ Full timeJob SummaryThe Service Director for Children's Services will lead and manage the operational aspects of children's services, ensuring the delivery of high-quality, child-centered care and support.This role involves overseeing the practice and performance of the multidisciplinary team, ensuring compliance with regulatory standards, and fostering a culture of...
-
Community Engagement Specialist
3 hours ago
Townsville, Queensland, Australia Federal Court of Australia Full timeRole OverviewThe Indigenous Family Liaison Officer role at the Federal Court of Australia is a critical position that requires a highly skilled and culturally sensitive individual to provide support to Aboriginal and Torres Strait Islander families within the Court system.Key ResponsibilitiesProviding in-Court support to Aboriginal and Torres Strait Islander...
-
Material Handling Specialist
3 hours ago
Townsville, Queensland, Australia Followmont Transport Pty Ltd Full timeKey Responsibilities:We are seeking a skilled Material Handling Specialist to join our team in Ayr, QLD.You will be responsible for efficiently loading and unloading general freight including ugly freight from multiple trailers.Careful handling, planning, and directing freight is essential in this role.Requirements:A current Forklift LicencePrevious loading...
-
Townsville, Queensland, Australia Skilled Medical Full timeSkilled Medical is a leading international medical recruitment firm that delivers qualified medical professionals to communities in need across Australia, New Zealand, and the United Kingdom.Salary and BenefitsWe are offering a guaranteed salary of $300,000 plus superannuation, with additional top-ups if billings exceed a set threshold. This means you can...
-
Senior HVAC Specialist
3 weeks ago
Townsville, Queensland, Australia Johnson Controls Full timeWe are seeking a motivated and experienced Senior HVAC Specialist to join our team in Townsville. As a key member of our installation team, you will be responsible for delivering high-quality installations, commissioning, and maintenance of mechanical services across various commercial projects.About the OpportunityThis is an excellent opportunity for a...
-
Rural Medical Specialist Opportunity
3 weeks ago
Townsville, Queensland, Australia Skilled Medical Full timeAbout the Role:We are seeking a highly skilled and experienced Senior Medical Officer to join our team in a 23-bed rural hospital located on the Flinders Highway, 136 kilometres west of Townsville.The Senior Medical Officer will provide emergency and inpatient medical services, including acute and long-stay patient care, outpatient services, and emergency...
-
Mental Health Professional
3 hours ago
Townsville, Queensland, Australia Townsville Hospital and Health Service Full timeCompany OverviewTownsville Hospital and Health Service is a dynamic healthcare environment focused on innovation and excellence. Our vision is to provide world-class healthcare for northern Queensland, and our purpose is 'great care every day.'We strive to deliver exceptional, accessible healthcare and support to our community, prioritizing patient-centered...
-
Customer Service Ambassador
4 weeks ago
Townsville, Queensland, Australia Avis Full timeAbout the RoleWe are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.This role is an excellent opportunity to provide exceptional customer service, work in a fast-paced environment, and be part of a dynamic team that values performance-driven culture.Job DescriptionEstablish rapport...
-
Early Childhood Education Specialist
3 hours ago
Townsville, Queensland, Australia Green Leaves Early Learning Kirwan Full timeAbout Green Leaves Early Learning KirwanWe are seeking an experienced and passionate Early Childhood Education Specialist to join our team at Green Leaves Early Learning Kirwan.Our CentreOur state-of-the-art centre features a chef's kitchen, culinary lesson area, and parent lounge with fresh barista coffee and baked treats.The learning hubs are bright and...
-
Senior Corporate Support Officer
1 month ago
Townsville, Queensland, Australia Gated Talent Full timeWe are seeking a highly skilled and experienced Senior Corporate Support Officer to provide effective support to the CEO in delivering Council's objectives and outcomes to the community.This is a full-time permanent position available with a 9-day fortnight. The salary for this role is $103,497 - $109,840 per annum, plus superannuation, based on skills,...
-
Customer Service Representative
4 days ago
Townsville, Queensland, Australia Avis Budget Group Full timeWe are seeking a passionate and motivated individual to join our team as a Customer Service Representative in Townsville. As the face of our brand, you will interact with customers at the rental counter, marketing products and services, completing bookings, and responding to inquiries.About the RoleKey responsibilities include:Establishing customer car...
-
Senior Mental Health Consultant
2 weeks ago
Townsville, Queensland, Australia Paragon Medics Full timeOverview of Paragon MedicsAt Paragon Medics, we are a leading provider of locum doctor services. Our innovative approach to recruitment and credentialing has made us a go-to partner for healthcare professionals.Estimated SalaryThe estimated annual salary for this position is $200,000 - $250,000 AUD, depending on experience.About the RoleWe are seeking an...
IT Service Desk Support Specialist
4 weeks ago
This position operates in a fast-paced, dynamic environment with diverse stakeholders across multiple contact channels and sites. As the primary point of contact, you will be responsible for providing professional first-level and some second-level IT support to effectively respond to incidents, problems, and service requests within established service agreements, operating targets, standards, agreements, and procedures.
Key Responsibilities- Maintain business continuity of critical business activities in the event of an unplanned disruption, including disaster or events.
- Provide effective professional first-level and some second-level IT support by managing request types (incident, problem, requests) end-to-end following standard ITIL processes; providing technical troubleshooting and resolution of complex problems using investigative techniques; educating customers; and providing timely escalation where required/appropriate.
- Administer effective security management processes for system access to safeguard client data and assets.
- Categorize and record all incidents/requests efficiently and correctly and identify opportunities for business/process improvement based on recurring issues/trends/observations from incidents/requests captured.
- Ensure services are delivered as per the Service Catalogue, service targets, and service level agreements.
- Assist in maintaining a detailed asset register of all IT hardware, application software, and peripheral equipment to maintain organization's IT asset records.
- Contribute to developing an internal knowledge base and assist to promote and increase self-service capability availability.
To succeed in this role, you will require:
- Tertiary qualifications or equivalent experience in IT or relevant disciplines.
- Formal qualifications/experience in Service Management (e.g., ITIL).
- At least three years' experience in a similar or related IT Service Desk role, with excellent knowledge of IT theory, practice, and industry standards particularly relating to IT Service Desk functions.
- Expert knowledge/experience in ITIL principles, ServiceNow, Microsoft Windows and management tools; Windows Domain environments employing Microsoft Exchange and Active Directory Services; remote desktop tools; PC hardware/peripherals; software deployment technologies/products like Microsoft SCCM; local/wide area networking technologies; VMWare infrastructure systems/management tools; Android/Apple mobile technology; and security-related technologies.
- Strong communication skills/demonstrated experience communicating with diverse stakeholders to achieve quality customer outcomes and educate/capacity build.
- Ability to apply creative problem-solving techniques in a highly complex environment using leading-edge technologies/integrating diverse user systems.
- A current Queensland 'C' Class Driver's Licence.
You can expect:
- Gain hands-on technical experience in a contract with local government.
- Support the aspirations/growth of the Townsville community.
- Utilize your ITIL skills in the heart of Townsville.
The estimated salary range for this position is AU$70,000 - AU$90,000 per annum, depending on experience and qualifications.
