Retail Store Leader

1 month ago


Sydney, New South Wales, Australia Smiggle Full time
About the Role

We are seeking an experienced Retail Store Manager to join our Smiggle team at our PARRAMATTA store in Western Sydney. As a key member of our leadership team, you will be responsible for maximizing sales opportunities through coaching, developing, and providing feedback to your team.

To excel in this role, you will have a passion for our products and a genuine enthusiasm for delivering exceptional customer experiences. You will approach every day with a positive attitude, a willingness to learn, and a commitment to excellence.

Key Responsibilities
  • Create a great store experience for all customers, ensuring a welcoming and engaging environment.
  • Drive sales with your team to achieve targets and Key Performance Indicators (KPIs).
  • Maximize every sales opportunity to achieve both individual and store sales targets.
  • Develop, train, and succession plan your team to increase productivity and performance.
  • Create a safe working environment for your team and customers.
  • Daily management of stock to minimize stock loss and maximize sales.
  • Implement visual merchandising strategies and promotional changes to drive sales and engagement.
  • Roster your team in line with store trading profiles to ensure optimal coverage and customer service.
Requirements
  • Experience in developing and coaching a team, with a proven track record of providing praise and improvement feedback.
  • Previous leadership experience, ideally in retail, with a strong understanding of sales and customer service principles.
  • Ability to provide a genuine and unique customer experience, with a passion for delivering exceptional service.
  • Proven ability to achieve sales and KPIs while controlling wage spend and stock loss targets.
  • Previous visual merchandising experience, with a strong understanding of visual display and promotional strategies.
About Smiggle

Smiggle is the ultimate retail destination for school, birthday, and leisure products, and for kids of all ages. From backpacks and drink bottles to gift packs and keyrings, Smiggle is the original creator of all things colourful, fun, unique, and on-trend.

Smiggle was established in 2003 in Melbourne, Australia, and in 2007 joined the Just Group's portfolio of brands. Today, Smiggle has exploded across the globe with stores in the United Kingdom, Ireland, Singapore, Malaysia, and New Zealand. Smiggle also has wholesale distribution and shop-in-shop representation across 14 countries and over 800 additional doors.

The Just Group is one of the most successful Australian-grown retail groups, inclusive of 7 brands – Dotti, Jacqui E, Jay Jays, Just Jeans, Peter Alexander, Portmans, and Smiggle.

Smiggle is a special place to play and work. The brand name stands for where a Smile meets a Giggle, and we strive to live up to it every day.


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