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Assistant Venue Manager

2 months ago

Eastern Suburbs, Australia Frontline Recruitment Full time
About the Role

We are seeking an experienced and skilled Assistant Venue Manager to join our team at Frontline Recruitment. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our gaming facilities.

Key Responsibilities
  • Supervise and Manage Gaming Operations: Oversee the gaming room, ensuring compliance with all relevant regulations and guidelines.
  • Maintain Gaming Facilities: Monitor and maintain gaming equipment and facilities to provide a safe and enjoyable environment for patrons.
  • Lead Gaming Staff: Train, schedule, and support gaming staff to deliver exceptional customer service.
  • Support Venue Manager: Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
  • Develop Promotions: Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
  • Handle Customer Inquiries: Respond to customer inquiries, complaints, and feedback promptly and professionally.
  • Ensure Guest Satisfaction: Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
  • Maintain Records: Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
  • Support Inventory Management: Assist the Venue Manager in maintaining inventory and ordering supplies as needed.
  • Problem-Solving: Demonstrate a proactive approach to problem-solving and conflict resolution.
Requirements
  • Experience in Gaming Management: Proven experience in managing gaming facilities or equivalent gaming experience.
  • Licenses and Certifications: Must possess all required licenses (RSA, RSG+ Mods).
  • Leadership and Communication Skills: Strong leadership and communication skills to effectively manage staff and interact with guests.
  • Organizational Skills: Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
  • Customer Focus: A customer-focused mindset with a dedication to providing exceptional service.
  • Knowledge of Regulations: Knowledge of local regulations and laws related to gaming activities.
  • Flexibility: Ability to work flexible hours, including weekends and holidays, as per the demands of the business.