Senior Customer Service Operations Manager

1 week ago

Adelaide, South Australia beBeeCustomer Full time $80,000 - $90,000

We are currently seeking an experienced and customer-focused professional to lead our operations team.

Key Responsibilities
  • Develop, implement and review policies and procedures concerning client relations and service delivery.
  • Align policies and procedures with customer needs and industry best practices to enhance customer satisfaction and loyalty.
  • Provide strategic guidance and feedback to team members, empowering them to deliver exceptional customer service.
  • Assist with talent acquisition efforts by identifying top candidates, conducting thorough interviews, and participating in the selection process to build a skilled and customer-focused team.
  • Manage, motivate and develop service staff, fostering a positive work environment and promoting excellence in customer service delivery.
  • Design and deliver ongoing training and development opportunities to enhance staff skills and capabilities in serving customers effectively.

Benefits: Our company offers a competitive compensation package, opportunities for growth and professional development, and a collaborative work environment that values employee well-being and satisfaction.

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