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Operations Director
2 months ago
We are seeking a highly motivated and experienced leader to join our team as an Operations Manager at the Small Animal Specialist Hospital (SASH) Gold Coast. As a key member of our leadership team, you will be responsible for implementing hospital systems, recruiting and onboarding team members, and coordinating day-to-day business operations.
Key Responsibilities- Develop and implement hospital systems and processes to ensure efficient and effective operations
- Recruit, onboard, and train team members to ensure a high-performing team
- Coordinate and analyze management reports to assess performance against budget and identify areas for improvement
- Lead change initiatives and improve operational management systems and processes
- Prioritize delivering high-quality service to clients and referring veterinarians, while ensuring the welfare of patients and team members
- At least 5 years of professional experience in a similar role, preferably in a healthcare or veterinary setting
- Exceptional self-awareness, empathy, and interpersonal skills, with a collaborative approach to work
- Mentoring, motivating, and coaching team members with strong relationship management skills
- Strong financial acumen and financial management, with experience in budgeting and forecasting
- Strong customer service orientation and ability to deal with difficult situations in a calm and professional manner
- An exciting opportunity to join a dynamic and growing organization
- A competitive remuneration package, including a phone allowance
- A committed and supportive leadership team
- 8 weeks of SASH paid parental leave for all new parents
- The chance to contribute to defining excellence in animal healthcare