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Production Coordinator

2 months ago


City of Boroondara, Australia Lovisa Pty Ltd Full time
About Lovisa Pty Ltd

Lovisa Pty Ltd is a leading international fast fashion jewellery retailer with a strong presence in the global market.

We are committed to delivering high-quality products to our customers while maintaining a strong focus on customer service and satisfaction.

Job Summary

We are seeking a highly organized and detail-oriented Production Coordinator to join our team. The successful candidate will be responsible for managing our company stock orders, ensuring timely delivery and accuracy of production KPIs, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Raise orders within expected timeframes into our inventory management system.
  • Manage outstanding orders for accuracy and delivery performance.
  • Monitor and report on production KPIs, including DIFOT metrics.
  • Audit inventory data regularly for accuracy and completeness.
  • Manage inventory attributes and settings.
  • Coordinate with suppliers to ensure timely delivery and quality of goods.
  • Monitor and report on supplier performance, including KPIs and fine claims.
  • Manage and resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless communication and coordination.
  • Perform other related duties as required.
Requirements
  • Strong attention-to-detail and problem-solving ability.
  • Excellent communication and interpersonal skills.
  • Proven ability to plan, organize, and deliver results in a fast-paced environment.
  • Passionate about delivering high-quality products and services.
  • Devoted team player with a strong work ethic.
  • Strong administration and organizational skills.
  • Retail or supply chain experience an advantage.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • Competitive salary and benefits package.
  • Generous discounts on Lovisa products.
  • Free gym membership and other employee perks.