IT Systems Support Specialist
5 days ago
At the Bayside Group, we're seeking a talented IT Systems Support Specialist to join our growing team in Melbourne. With a focus on delivering exceptional support and troubleshooting services for our manufacturing facilities and corporate offices, this role offers an exciting opportunity to work with a high-performing team and contribute to the success of our organization.
As an IT Systems Support Specialist, you'll play a vital role in resolving employee issues via phone, instant messaging, and email, as well as troubleshoot issues independently and autonomously. You'll also be responsible for developing and executing IT projects that impact manufacturing facilities and corporate staff, relating to production systems, processes, and procedures.
Key Accountabilities & Responsibilities:
- Resolve employee issues via phone call, instant message, and email
- Troubleshoot issues independently and autonomously
- Develop and execute IT projects impacting manufacturing facilities and / or corporate staff relating to production systems, processes, and procedures
- Monitoring and troubleshooting computer systems and networks
- Installing and configuring computer hardware, software, systems, printers, and scanners
- Repairing and replacing computer equipment as necessary
- Provide support to existing team members to deliver a seamless, productive experience
- Provide remote support to end users who are working from home or in other time zones
- Racking and configuring IT equipment on-site
To succeed in this role, you'll need to have at least 3 years of working experience in IT helpdesk or equivalent, as well as self-starter skills, able to work autonomously and research issues independently. You should also be able to leverage and collaborate with remote colleagues, experience administering Windows and Mac environments, familiar working with a command line interface, knowledge of thermal printer troubleshooting, and excellent written and verbal communication.
If you're passionate about delivering exceptional IT support and contributing to a dynamic team, we encourage you to apply. Please note that applicants must be an Australian citizen or hold full working rights.
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