Technical Service Excellence Lead

2 weeks ago

Brisbane, Queensland, Australia beBeeServiceDelivery Full time $180,000 - $200,000

**Service Delivery Expertise**

We are renowned for delivering technical excellence, innovation and high-quality service to the mid-market.

We have consistently won awards for our outstanding managed service provision.

As a Service Delivery Manager, you will be part of a dynamic team that offers an excellent remuneration package and benefits including:

- Access to the latest technology
- Personal and Career development
- High levels of recognition for over-achieving
- Flexibility to work in a way that brings out the best in YOU
- The ability to do what you love in an environment that supports YOU
- A focus on health and well-being through various initiatives

The Role

We seek a Service Delivery Manager to join us on a full-time permanent basis in Brisbane.

This role requires a high degree of technical skill across all products and a strong understanding of ITSM principles.

Key Responsibilities

  • Preparing and presenting client operational reporting at monthly meetings
  • Client SLAs and Reporting (including driving enhancements)
  • Risk and Issue Management
  • Problem Management
  • Scope Management
  • Change Management
  • Major incident management
  • Driving future technology roadmaps
  • Continuously improving operations and client engagement
  • Customer Satisfaction (measured by NPS)
  • Assisting in the development of ITIL Aligned Service Processes
  • Continual Service Improvement Plans for client patch
  • Maintaining relationships with Service Desk and key resolver functions
  • Maintaining relationships with Account Management and key commercial functions
  • Developing a deep understanding of clients' businesses, including strategic business planning, roadmaps and workshops

Requirements

  • Minimum 3 years' experience in Service Management
  • Experience working in an MSP environment
  • ITIL Service Management accreditation
  • Strong knowledge of ITSM service delivery concepts
  • Able to position and present at a C-suite level
  • Able to lead and collaborate with a multi-disciplined team
  • Negotiation, organisation, and time management skills
  • Strategic thinking with a proactive attitude
  • Willingness to work in a fast-growing & changing environment
  • Self-sufficiency and autonomy
  • Able to work within a team and achieve results through others
  • Able to influence external & internal stakeholders as part of a continuous improvement life cycle
  • Strong decision-making / problem-solving skills

Desirable Qualifications

  • Commercial experience & exposure to Presales or Solutions Architecture in areas such as IT, cloud, data, networking, unified communications, voice or telephony
  • Industry-based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, Cisco, HP)
  • IT Project Management Foundation level accreditation (PMBOK, PRINCE 2)
  • Tertiary qualifications (e.g. Management, Business, Engineering)
  • Sales experience (ICT experience preferred)

  • Service Desk Technical Lead

    2 weeks ago

    Brisbane, Queensland, Australia Youi Pty Ltd Full time

    **Service Desk Technical Lead****About the role**The Service Desk Team at Youi is on the lookout for an IT support technical lead who lives and breathes our Youi values and is passionate about excellence in IT service delivery. This role is all about ensuring exceptional first-line IT support for hardware, software, and user account management, ensuring our...

  • Technical Lead

    2 weeks ago

    Brisbane, Queensland, Australia Talent Full time

    Technical Lead - Infrastructure ArchitectJoin to apply for the Technical Lead - Infrastructure Architect role at TalentTechnical Lead - Infrastructure Architect6 days ago Be among the first 25 applicantsJoin to apply for the Technical Lead - Infrastructure Architect role at TalentAbout The RoleBrisbane BasedHybrid and Flexiable working arragments12- Month...

  • Technical Team Lead/Service Management

    2 weeks ago

    Brisbane, Queensland, Australia Modis Full time

    Join a dynamic team as a Technical Team Lead/Service Delivery Manager and take your career to new heights We are currently seeking a talented and motivated individual to lead and manage a small team of technical professionals in an innovative company known for its best-in-class service management and security solutions.**About the Company***Our client is a...

  • Senior Technical Services Lead

    2 weeks ago

    Brisbane, Queensland, Australia beBeeProjectManager Full time $165,000 - $225,000

    Job OpportunityWe are seeking a technically skilled Senior Project Manager to lead our technical services team.This role is ideal for an experienced professional with 10+ years of experience in building and technical services, who has delivered complex projects and is ready to take on new challenges.Main ResponsibilitiesManage the delivery of technical...

  • Technical Excellence Professional

    2 weeks ago

    Brisbane, Queensland, Australia beBeeSupport Full time $90,000 - $120,000

    With over 10 years of excellence in delivering technical innovation, we offer a challenging role for Level 2 Desktop Support technicians. Our commitment to high-quality service has earned us the top Managed Service Provider award in Australia.Brennan IT values employee growth and well-being, providing opportunities for advancement and discounts on technology...

  • Technical Lead

    3 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    OverviewLarge enterprise organisation Drive key projects in Cloud & Enterprise Systems Market rate contract + Hybrid onsite in Brisbane CBD or IpswichPartnering with a well-established organisation driving innovation in the utilities industry. We are seeking an experienced Technical Lead to provide leadership across enterprise systems and cloud technology...

  • Technical Lead

    2 weeks ago

    Brisbane, Queensland, Australia Upperground By Hudson Full time

    Technical Lead - Enterprise Systems & CloudTechnical Lead - Enterprise Systems & Cloud2 days ago Be among the first 25 applicantsPartnering with a well-established organisation driving innovation in the utilities industry. We are seeking an experiencedTechnical Leadto provide leadership across enterprise systems and cloud technology projects.This role offers...

  • Technical Lead

    4 weeks ago

    Brisbane, Queensland, Australia UpperGround by Hudson Full time

    Technical Lead - Enterprise Systems & CloudTechnical Lead - Enterprise Systems & Cloud2 days ago Be among the first 25 applicantsPartnering with a well-established organisation driving innovation in the utilities industry. We are seeking an experienced Technical Lead to provide leadership across enterprise systems and cloud technology projects.This role...

  • Technical Lead

    2 days ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time $180,000 - $250,000 per year

    Take hold of a monster opportunity and join our Technology Engineering team as a Technical Lead - Acurity. If you're a good fit for this role and live in Brisbane, Sydney or Melbourne, we'd love you to apply.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent...

  • Career Opportunities in Technical Excellence

    2 weeks ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $60,000 - $80,000

    Gain hands-on experience in a two-year program with a leading cement manufacturer.Your RoleWe are seeking a skilled professional to contribute to our Product Performance & Innovation team.Participate in real projects across sustainability, product innovation, and technical excellence.Develop a deep understanding of the bulk product range and its performance...