
Senior Documentation Specialist
1 week ago
The successful candidate will be responsible for creating, updating and managing ICT support documentation and knowledge bases.
- They must draft clear customer communications including incident notices, updates and campaigns to enhance customer understanding.
- Partnering with ICT experts and stakeholders is crucial to capture and share knowledge effectively.
- Reviewing feedback helps continuously improve content and communication strategies to meet business objectives.
- Supporting knowledge-sharing initiatives across teams fosters collaboration and enhances organizational performance.
- A strong educational background in communications, marketing or technical writing is highly valued.
- Experience in translating complex ideas into simple, customer-friendly content is essential.
- Exposure to ICT, knowledge management or IT service delivery environments is preferred.
- Collaboration skills and the ability to build relationships are vital in team-focused settings.
This role requires a skilled writer, creative problem-solver and communicator who can streamline communication and free up our teams to focus on larger, complex initiatives.
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