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Professional Customer Experience Specialist

3 weeks ago

Perth, Western Australia beBeeCustomer Full time $45,000 - $80,000

We are on the hunt for individuals who share our passion for delivering exceptional customer experiences.

About the Role

As a customer service agent, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries using effective communication to build rapport and deliver engaging customer experiences.

Key Responsibilities
  • Handle customer inquiries in a professional and courteous manner
  • Provide solutions to customer problems and concerns
  • Collaborate with team members to achieve common goals
  • Participate in ongoing training and development programs to improve skills and knowledge
Requirements
  • Based in Perth
  • Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation
  • Strong computer literacy and multitasking abilities
  • Self-motivation and a desire to grow
  • Openness to learning new skills and applying them
  • Resilience and the ability to perform at your best
  • Problem-solving, solution-oriented mindset
  • Reliable internet connection and a suitable work-from-home setup
Benefits
  • Flexible working arrangements with hybrid opportunities after probation
  • Regular social gatherings and collaboration with managers and senior team members
  • Yearly retention bonuses, awards, prizes, and discounts on health insurance
  • Ongoing professional development, career progression, and fully paid comprehensive training
What We Offer

We value our employees as partners in our success, offering a supportive environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences and we're looking for like-minded individuals to join us.