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Expert ServiceNow Solution Architect
3 weeks ago
We are seeking a skilled professional to fill the position of Senior ServiceNow Consultant. The successful candidate will be responsible for delivering innovative solutions to our clients, focusing on ServiceNow platforms.
This role reports to the Service Delivery Manager and is based in Sydney. Our ideal candidate will have a strong background in ServiceNow design and development, as well as excellent communication skills.
Main Responsibilities- Client Engagement: Participate in client workshops, requirement gathering, and provide solutions that align with customer needs.
- Solution Design: Assist with functional and technical design workshops, ensuring the design is based on both out-of-the-box functionality and custom requirements.
- Implementation: Oversee and support the implementation of ServiceNow solutions, adhering to best practices and project timelines.
- Technical Delivery: Contribute to the development, testing, and implementation of ServiceNow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
- Process Improvement: Contribute to the automation and process improvement efforts, including risk management and identifying the pros and cons of solutions.
- Minimum of 4+ years of experience in ServiceNow design and development in a client-facing role environment.
- Hands-on experience with ServiceNow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
- Strong business acumen, problem-solving ability, and excellent communication skills.
- Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
- Experience with both Waterfall and Agile methodologies.
- Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM.