Customer Service Professional
3 days ago
We are seeking a highly skilled customer service professional to join our dynamic team. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our customers by identifying and supporting them in exploring their current and future financial needs.
You will undertake transaction activities for customers, educate them on using digital banking solutions, and conduct needs-based conversations to generate opportunities in personal banking and lending.
About YouTo thrive in this role, you must possess excellent communication and relationship building skills. We are looking for career-minded individuals with a genuine interest in or passion for banking who are team players who love to collaborate and bring a proactive attitude and a commitment to exceeding customer expectations.
While previous banking experience is not required, you must be able to understand and communicate complex financial information effectively.
About UsOur organization is a unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands share one goal: to build social capital through banking.
We value diversity and inclusivity, striving to foster a workspace that values and leverages difference and creates new possibilities. We believe that our workforce should reflect the customers and communities we serve.
We have been recognized as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and have implemented an innovative Reconciliation Plan promoting inclusivity across our organization.
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