Expert IT Specialist

1 week ago

Australia beBeeTechnical Full time $55,000 - $75,000
IT Professional

We are seeking a skilled IT professional to fill a technical role within our organization. As an IT professional, you will be responsible for managing and resolving customer incidents, problems, and requests in a proactive, customer-facing technical capacity.

This is an excellent opportunity for a technical expert who thrives in roles where they can take charge and become the go-to expert. If you excel in working across diverse industries and enjoy addressing escalated issues, this opportunity is for you.

About the Role:

The successful candidate will have a strong background in IT, with experience in managing and resolving customer incidents, problems, and requests. You will work closely with customers to analyze and resolve issues, delivering solutions where standard answers do not exist.

Key Responsibilities:

  • Manage and resolve customer incidents, problems, and requests, achieving required service level targets in a proactive, customer-facing technical role.
  • Maintain established Service Levels against predefined SLAs.
  • Engage with customers for incident analysis and problem resolution management, delivering solutions where standard answers do not exist.
  • Exhibit strong communication skills, ensuring clarity, relevance, and logic in all interactions with customers and team members.

Requirements:

To be considered for this role, you will require:

  • A minimum of 5 years of experience in an IT environment, with 2-3 years in a Level 2 or higher role, preferably in an MSP setting.
  • Proficient in Azure technologies, Office365, SharePoint, Microsoft Teams, and fundamental Microsoft 365 administration.
  • Knowledgeable in network technologies, Microsoft Active Directory, DNS, DHCP, TCP/IP, server platforms, Microsoft Exchange, Microsoft Hyper-V, SQL.
  • Proven skills in router and firewall configuration and troubleshooting.
  • Familiarity with VoIP, zoom and Teams voice technologies is a plus.
  • Experience with PSA tools like Nable MSP Manager, Nsight RMM, and Connectwise Screen Connect is advantageous.
  • Experience with Microsoft 365 migrations and new tenant setup will be highly regarded.

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