Senior Client Relationship Manager

2 days ago

Sydney, New South Wales, Australia beBeeRelationship Full time $120,000 - $140,000
Job Summary

We are seeking a Client Success Professional to act as the primary relationship owner for our clients. This is a fully dedicated role, responsible for driving alignment between client goals and solutions, maximizing value delivery, and ensuring sustained adoption across stakeholders.

Key Responsibilities:
  • Serve as the main point of contact and strategic advisor for the client.
  • Lead Quarterly Business Reviews and track progress toward ROI and solution effectiveness.
  • Document and communicate best practices, lessons learned, and tailored success plans.
Operational Excellence & Governance:
  • Coordinate migrations, system upgrades, deployments, and scheduled maintenance with minimal impact to the client.
  • Maintain alignment on technical and business timelines across teams.
  • Ensure governance frameworks and change management processes are in place to support successful adoption.
Stakeholder Enablement & Training:
  • Curate training materials and drive stakeholder learning to ensure adoption of our tools and functionality.
  • Share updates on new product features and capabilities, and recommend ways to leverage them for business impact.
  • Co-develop adoption strategies with the client to embed our technology into day-to-day operations.
Escalation Management & Cross-Functional Coordination:
  • Act as the first point of contact in escalations, managing communication and coordinating resolution across internal teams.
  • Work with global departments including GRC, Security, Legal, and Product to ensure delivery of contractual and compliance obligations.
Product Advocacy & Feedback Loop:
  • Capture client insights and translate them into actionable feedback to improve our platform, services, and support models.
  • Influence the product roadmap by advocating for the client's evolving needs.
Usage Monitoring & Risk Mitigation:
  • Provide regular reporting on key health indicators (e.g. support ticket trends, performance data, product usage metrics).
  • Proactively identify risks to service adoption, satisfaction, or engagement and build mitigation plans.

About You:

  • You are a results-driven professional with deep experience in SaaS and a passion for translating complex solutions into tangible value.
  • You thrive in fast-paced, matrixed environments and are known for your clear communication, technical savvy, and ability to simplify the complex.

Requirements:

  • 7+ years' experience in a client-facing role within a SaaS, cloud, or technology company.
  • Demonstrated success managing enterprise accounts—experience with government or research clients is highly desirable.
  • Strong understanding of cloud-based platforms and ability to communicate technical concepts clearly.
  • Outstanding organizational skills and ability to manage multiple priorities.
  • Proven ability to work cross-functionally and influence at all levels, including senior leadership.
  • A collaborative, proactive, and data-informed approach to client success.

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