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Administrative Operations Specialist

2 weeks ago

Bendigo, Victoria, Australia beBeeCareer Full time $72,000 - $80,800

Job Title:

">

Customer Experience Coordinator

">">

About the Role:

">

We are seeking a highly skilled and detail-oriented Customer Experience Coordinator to join our team. As a key member of our operations team, you will be responsible for delivering an exceptional customer experience to our major account customers.

">

Responsibilities:

">
  • ">
  • Manage the complete lifecycle of order processing, ensuring accuracy and efficiency.">
  • Develop and deliver scheduled and contracted reporting for customers and the sales team.">
  • Collaborate with Account Managers and Business Development Managers to ensure a smooth onboarding process for our customers onto our eCommerce ordering portal.">
  • Provide active support to Account Managers, Sales Managers, and Business Development staff by assisting with processes, reporting, and operations to meet and exceed customer expectations.">
  • Actively identify and drive improvements in administrative and operational processes to enhance customer satisfaction and reduce enquiries into our customer service team.">
  • Work closely with cross-functional teams to support the overall success of the sales function.">
">

Requirements:

">

3+ years admin experience

">

Strong Excel skills (familiar with Pivot tables, V/X Lookups)

">

Confident communicator – comfortable to challenge and ask questions when appropriate

">

Strong eye for detail and accuracy

">

Ability to work autonomously as well as part of a team

">

Focus on integrity

">

What We Offer:

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A competitive salary package and suite of benefits and perks

">

A flexible working environment, allowing for work from home day/s each week

">

A tailored career and development plan, plus reward and recognition programs

">

Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds

">

A dedicated hub for all things learning and development, We Learn

">">

Working with Us:

">

We value not only our great brands but also the people and teams that drive our success. We seek team members who possess the following personable qualities:

">
  • ">
  • Strong work ethic and are committed to showing up for a team.">
  • Openness to receive coaching and embrace self-reflection and self-growth.">
  • Accountability for your actions and emotions, and actively venture beyond your comfort zone.">
  • Embrace innovation, take calculated risks, and inspire others to think outside the box.">
  • Ability to build meaningful relationships; we prioritise our customers. Balancing commercial goals with customer satisfaction is key.">
  • Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture.">
"]},