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Field Service Technician

2 months ago

Wollongong City Council, Australia Experis ManpowerGroup Sp. z o.o. Full time

Job Summary:

We are seeking a skilled Field Service Technician to join our team at Experis ManpowerGroup Sp. z o.o. as a Hardware Specialist. As a Customer Support Engineer, you will be responsible for providing technical support and maintenance services to our clients in the retail, financial, and technology sectors.

Key Responsibilities:

  • Equipment Diagnostics and Repair: Diagnose and repair complex hardware equipment, including ATMs, self-checkout systems, POS terminals, and networking equipment.
  • Parts Management: Manage and organize parts inventory to ensure efficient repair and maintenance services.
  • Continuous Training: Participate in ongoing training and development programs to stay up-to-date with the latest technologies and industry trends.
  • Field and Office Work: Work independently in the field and office environments, responding to customer concerns and resolving issues in a timely and professional manner.

Requirements:

  • Hardware Expertise: Strong technical skills and knowledge of hardware systems, including POS, self-checkout, and networking equipment.
  • Previous Experience: Previous experience in field service, hardware repair, and maintenance is highly desirable.
  • Customer Service: Excellent customer service skills and ability to work with customers in a professional and courteous manner.
  • Autonomy and Communication: Ability to work independently and as part of a team, with excellent communication and problem-solving skills.
  • Vehicle and License: Own vehicle and current driver's license are required for this role.
  • Covid-19 Vaccination: Full vaccination against Covid-19 is essential for this role due to customer on-site requirements.