Compassionate Communication Specialist

2 weeks ago

Sunshine Coast Regional District, Australia beBeeCommunication Full time $60,000 - $75,000

**About the Role**

We are seeking a skilled Contact Centre Operator to join our team. The successful candidate will be responsible for managing inbound and outbound calls, building relationships with donors, and providing tailored solutions to address their needs.

The key responsibilities of this role include:

  • Thank you calls and donor journeys
  • Providing tailored solutions to address donors' needs
  • Building lasting relationships and engaging donors in our cause
  • Connecting with various groups, including government, corporate, volunteers, and supporters
  • Documenting all conversations and interactions in Salesforce
  • Meeting personal and team fundraising targets
  • Maintaining accurate and up-to-date donor records

**Required Skills and Qualifications**

To succeed in this role, you will need:

  • Experience in customer and administrative support roles
  • Strong communication skills, both on the phone and in writing
  • Ability to engage and inspire donors to action
  • Familiarity with CRM systems
  • Organisation and time management skills

**What We Offer**

We care deeply for our team and offer a range of great benefits, including:

  • A supportive, collaborative environment focused on a meaningful, shared goal
  • Training and development opportunities to support your growth and career progression

**To Apply**

If you're ready to make a lasting impact and help grow our mission, we'd love to hear from you. Please submit your application via the designated channel.

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