Leading Customer Experience Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $120,000 - $150,000
Customer Success Professional

We are seeking a Customer Success Professional to deliver exceptional customer experiences and lead a team of approximately 10 people.

Main Responsibilities:
  • Ensure high-quality, accurate, and timely customer support, promoting satisfaction and retention.
  • Establish and continuously improve procedures, toolkits, systems, and ways of working that support and enable the CS team in delivering superior customer service through accurate, professional, and timely support services with particular emphasis on Onboarding; Venue Support; Complaint management and Product Feedback.
  • Encourage a culture of high performance, continuous improvement, and a customer-first focus at all times.
Business Development & Partnership Responsibilities:
  • Built strategic relationships with partners to discover and deliver on their business needs and work collaboratively to resolve issues & challenges.
  • Collaborate and engage across all areas of the organization to ensure that Customer Success requirements are being considered in decision-making processes, quarterly planning, and product prioritization processes.
  • Champion product features/developments internally that automate and alleviate customer success manual tasks that de-risk procedures.
  • Maintain and improve an extensive shareable knowledge base for Customers.

We value creating a workplace that supports long-lasting and meaningful careers. If you're passionate about delivering exceptional customer experiences and leading a team, we'd like to hear from you

Why Join Us?
  • Enjoy a dynamic startup environment.
  • We foster a safe space for our people to be themselves.
  • Competitive salary and bonus structure.
  • Opportunities for growth and development.
  • Access to best-in-class benefits.

  • Experience Leader

    2 weeks ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Customer Experience Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $140,000 - $190,000

    Customer Experience LeadAs a key member of our organization, the Customer Experience Lead will play a pivotal role in delivering a customer-centric strategy, vision, and roadmap.This role will help embed strong foundations for delivering exceptional customer experiences and drive initiatives that turn insights into actionable improvements across all customer...

  • Customer Experience Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeExperience Full time $150,000 - $175,000

    Job Title: CX LeaderWe are seeking a skilled professional to lead our customer experience initiatives. This role will play a key part in driving initiatives that turn insight into action across all customer types.About the RoleThis is an exciting opportunity to join our team and make a real difference in delivering fairness for consumers. You will be...

  • Leading Customer Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeBusiness Full time $120,000 - $140,000

    Station Manager Position Overview:\The role of Station Manager is a vital position that entails leading the customer-centric culture across stations. As a key member, you will prioritize safety and deliver exceptional service to customers while fostering a positive work environment.\About the Job Role:\\Lead and motivate a large team to provide superior...

  • Customer Experience Lead

    2 weeks ago

    Melbourne, Victoria, Australia Swyftx Full time

    At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 700,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story.As the Customer Experience Lead, you'll be instrumental in driving the...

  • Customer Experience Lead

    4 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Update your details, view your application and progress.Job no : 501566Work type : Permanent - Full TimeLocation : MelbourneCategories : Retail MarketsPlay a pivotal role in defining and enhancing the retail energy customer journeyDevelop your skills in a fast-paced, supportive environmentAttractive hybrid work model | Energy Discounts | Career Growth...

  • Lead Customer Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $105,000

    Retail Store Manager Job OverviewAs a passionate Retail Store Manager, you will play a vital role in supporting your team at our high-performing store.Your focus will be to deliver an exceptional customer experience, styling gorgeous mums in a beautifully merchandised store environment.We are seeking someone with prior experience as a Store Manager or...

  • Customer Experience Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerExperienceLead Full time $87,100 - $113,350

    We are seeking a Customer Experience Lead to join our team. This is an exciting opportunity for a customer-focused professional to make a real impact and deliver exceptional experiences.About the Role:Guide and support the team in providing outstanding guest experiencesAct as a role model, sharing expertise and continually inspiring the teamEnsure daily...

  • Customer Experience Program Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeProgram Full time $120,000 - $140,000

    Customer Experience Manager Job OverviewThis is a senior project lead role requiring extensive program management experience complemented by excellent judgment, sensitivity and accountability.The successful candidate will have demonstrated experience leading customer experience programs with advanced program governance skills.Key responsibilities include...

  • Customer Experience Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $99,191 - $134,278

    Job Description:We are seeking a seasoned Customer Experience Team Lead to oversee the day-to-day operations of our CX function. As a strategic partner, you will lead the team in delivering exceptional support and seamless experiences for our Real Time Agent product.This is an exciting opportunity to play a key role in our customer-centric approach,...