IT Operations Specialist
2 weeks ago
We are seeking an experienced IT Operations Specialist to join our team at Queensland Health. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our information systems and technologies.
Key Responsibilities- Provide high-level technical expertise in the analysis of IT system issues and the formulation, design, and provision of appropriate solutions.
- Establish and maintain effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes, and service levels across the branch.
- Develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident/problem/change/release/configuration management.
- Provide technical direction, standardization, professional advice, and support of enterprise infrastructure in a large customer-focused organization.
- Coordinate multiple tasks within agreed priorities, time frames, and work unsupervised to meet service delivery targets and implement quantifiable service improvements.
- Demonstrated ability to develop and promote ITSM processes based on the ITIL framework.
- Technical expertise and experience in technology domains such as Windows Server technologies, Microsoft Active Directory, and Enterprise DNS Infrastructure.
- Strong end-to-end project delivery experience.
- Ability to provide high-level technical expertise to provide technical direction, standardization, professional advice, and support of enterprise infrastructure.
- Well-developed oral and written communication skills to enable effective interaction in individual and group situations.
Queensland Health is one of the largest Information Communication Technology operations in the state. We are responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of healthcare.
Benefits- Competitive salary + generous superannuation and leave loading.
- Flexible working arrangements.
- Career training and development.
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