Finance Customer Service Team Leader
3 weeks ago
Job Title: Finance Customer Service Team Leader
Job Summary: We are seeking an experienced Finance Customer Service Team Leader to join our team at St John WA. As a key member of our finance department, you will be responsible for managing the Finance Customer Service Officers and ensuring that department targets are reached.
Key Responsibilities:
- Supervise and manage the Finance Customer Service Officers to ensure that department targets are reached
- Monitor phone system to ensure phones are covered
- Handle and respond to call escalations in line with St John policy
- Conduct daily reviews and action outstanding debts
- Ensure complaints are recorded and responded to in line with St John policy
- Provide administration support when required to ensure tasks are completed to St John standards and in line with the requirements of the Finance Department
- Respond to emails in line with St John policy
- Run and monitor KPIs weekly
Requirements:
- Excellent customer service skills
- Leadership experience
- Ability to prioritise and meet deadlines
- Ability to negotiate and liaise with customers
- Intermediate level of competency with Microsoft Office programs
- Excellent communication skills
- Experience in negotiating and conflict resolution
- Experience in a customer service environment
- Experience in debt recovery
What We Offer:
- A competitive remuneration package
- 17.5% leave loading
- Corporate uniform
- Free emergency ambulance cover
- Free first aid training
About Us: St John WA is a not-for-profit organisation committed to changing lives and making a difference to our community. We are a leader in pre-hospital care and related products, with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.
How to Apply: To apply for this exciting opportunity, please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.
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