Finance Customer Service Team Leader

3 weeks ago


Belmont, Australia St John WA Full time

Job Title: Finance Customer Service Team Leader

Job Summary: We are seeking an experienced Finance Customer Service Team Leader to join our team at St John WA. As a key member of our finance department, you will be responsible for managing the Finance Customer Service Officers and ensuring that department targets are reached.

Key Responsibilities:

  • Supervise and manage the Finance Customer Service Officers to ensure that department targets are reached
  • Monitor phone system to ensure phones are covered
  • Handle and respond to call escalations in line with St John policy
  • Conduct daily reviews and action outstanding debts
  • Ensure complaints are recorded and responded to in line with St John policy
  • Provide administration support when required to ensure tasks are completed to St John standards and in line with the requirements of the Finance Department
  • Respond to emails in line with St John policy
  • Run and monitor KPIs weekly

Requirements:

  • Excellent customer service skills
  • Leadership experience
  • Ability to prioritise and meet deadlines
  • Ability to negotiate and liaise with customers
  • Intermediate level of competency with Microsoft Office programs
  • Excellent communication skills
  • Experience in negotiating and conflict resolution
  • Experience in a customer service environment
  • Experience in debt recovery

What We Offer:

  • A competitive remuneration package
  • 17.5% leave loading
  • Corporate uniform
  • Free emergency ambulance cover
  • Free first aid training

About Us: St John WA is a not-for-profit organisation committed to changing lives and making a difference to our community. We are a leader in pre-hospital care and related products, with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.

How to Apply: To apply for this exciting opportunity, please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.



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