Luxury Hotel Ambassador

3 weeks ago

Hobart, Tasmania, Australia Marriott Full time

We are seeking a skilled and enthusiastic individual to join our team as a Luxury Hotel Ambassador at The Tasman, a Luxury Collection Hotel in Hobart.

Overview: As a Luxury Hotel Ambassador, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels valued and appreciated during their stay with us.

Key Responsibilities:

  • Acting as a Guest Experience Ambassador, ensure the guests' needs and requests are met, providing a seamless and personalized experience from check-in to check-out and everywhere in between.
  • Work efficiently with all departments to maintain and deliver a high-quality guest experience, collaborating closely with the Front Desk and Guest Services teams.
  • Complete a variety of front office tasks, which will keep your days interesting and engaging, from selling hotel facilities to taking reservations and maintaining guest accounts.

What You Will Be Doing:

  • Respond promptly and professionally to all calls (both internal and external), assisting with guest inquiries and directing them to the appropriate department.
  • Assist with reservation enquiries via phone and email, providing accurate information and resolving any issues.
  • Provide exceptional personalized service to clients and guests, exceeding their expectations and building strong relationships.
  • Develop and maintain a deep understanding of our hotel product and services, ensuring that you can provide expert advice and recommendations to our guests.
  • Operate the switchboard effectively, handling all calls efficiently and professionally.
  • Perform various administrative duties, including data entry and record-keeping.

What We Are Looking For:

  • A minimum of 2 years of experience in Call Centre, Reservations or Reception roles, preferably in a luxury hospitality environment.
  • Exceptional communication skills, both written and verbal, with a professional telephone manner.
  • An enthusiastic approach and positive attitude, with a genuine passion for delivering exceptional customer service.
  • Attention to detail, with a focus on accuracy and efficiency.
  • Superior customer service skills, with the ability to build strong relationships with guests and colleagues alike.
  • Prior experience with Opera and PABX systems is highly desirable.
  • A willingness to work a seven-day rotating roster, including evenings, weekends, and public holidays.

Salary: $65,000 - $85,000 per annum, depending on experience, plus a range of benefits and incentives.

Benefits:

  • A supportive and progressive work environment, with opportunities for career growth and development.
  • A competitive salary and benefits package, including health insurance, superannuation, and annual leave.
  • The opportunity to work with a diverse and experienced team, dedicated to delivering exceptional guest experiences.
  • A comprehensive training program, designed to help you develop the skills and knowledge you need to succeed in this role.
  • Access to a range of employee benefits, including discounts on hotel stays, dining, and merchandise.

About Us:

The Tasman, a Luxury Collection Hotel, Hobart is located in the heart of Hobart's waterfront, offering stunning views of the city and surrounding mountains. Our hotel is a unique blend of Modern Contemporary, Art Deco, and Heritage architecture, featuring 152 luxuriously appointed rooms and suites. We are committed to delivering exceptional guest experiences, through our warm and welcoming service, and our dedication to excellence in every aspect of our business.

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