Lead Client Accountable Executive

2 months ago


Melbourne, Victoria, Australia Cerner Full time
About the Role

Cerner is seeking a seasoned Strategic Client Relationship Manager to oversee the overall relationship for Key Strategic Clients in Victoria. This role is responsible for building and maintaining relationships at all levels of the organisation, developing and advancing growth strategies and revenue in addition to overseeing all aspects of Cerner-related engagement.

Key Responsibilities
  • Client Relationship Management: Manage complex client relationships and advocate for the client within Cerner.
  • Strategic Partnerships: Build and maintain relationships at all levels and strategic partnerships with c-suite executive leadership and across the client organisation.
  • Sales Pipeline Growth: Build sales pipeline and growth by identifying opportunities for existing Cerner portfolio as well as positioning broader Cerner offerings.
  • Engagement Oversight: Lead all aspects of all engagements with the client to achieve consistency in strategy, messaging and quality of interaction.
  • Client Satisfaction: Continuously grow the client satisfaction and reference-ability of the client to ensure clients actively promote the value of the client relationship.
  • Operational Management: Support the effective and efficient operational management of the client including invoicing, accounts receivable, collections and contractual interactions.
  • Issue Escalation: Serve as the customer's point of escalation and facilitate resolution of issues requiring executive attention.
About Cerner

Cerner is a world leader in healthcare technology, using tomorrow's technology to tackle today's healthcare challenges. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with healthcare organisations in almost every sector and continue to thrive after decades of change by operating with integrity.

Cerner careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.



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