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Network and Infrastructure Support Specialist
1 month ago
About the Role:
We are seeking a highly skilled Network and Infrastructure Support Specialist to join our team at Halcyon Knights. As a key member of our council, you will be responsible for delivering exceptional customer service while providing support and advice on our ICT Network and Security environments.
Key Responsibilities:
- Maintain accurate records for all network and technology assets, including leases and licenses.
- Identify and report potential risks related to network and infrastructure tasks.
- Plan and coordinate backup procedures with periodic integrity testing.
- Keep technical documentation current for all specifications, processes, and procedures.
- Resolve complex issues across our network, server, and device technologies.
- Provide 2nd level support and training to the Service Desk to improve their technical abilities.
- Automate infrastructure and network services, including backups, updates, and patching.
- Offer ICT support and advice to customers.
- Install and support Windows servers, VMWare, MS365, MS SQL Server, SANs, Active Directory, and network security solutions.
- Maintain hardware inventory and documentation.
- Monitor and ensure optimal performance of our technical systems and network.
About You:
- Extensive experience with Microsoft environments, including Active Directory & Microsoft Exchange.
- Proficiency with Microsoft Server and other operating systems.
- Strong understanding of LAN/WAN environments and remote access solutions.
- Knowledge of networking concepts: VLAN, VPN, trunk, routing, and TCP/IP.
- Experience diagnosing and resolving server hardware or software faults.
- Experience with SOE image development, deployment, and management for PCs and servers.
- Application and patch management in medium to large enterprises.
- Supporting cloud-based "X as a Service" platforms (e.g., Office365, Financials, Assets, Payroll, CRM).
- Configuring routers, modems, and wireless access points.
- Planning and performing server software updates and upgrades.
- Supporting medium to large-scale business systems.
- VMware technology, including managing ESX hosts and hardware, and maintaining virtual environments and servers.
- Network security, firewalls, and routers.
- Enterprise storage administration.
- Voice Over IP technology.
- Up-to-date with emerging security and technology trends, vulnerabilities, and breaches.
What We Offer:
- A collaborative and supportive team culture.
- Flexibility in your role and work environment.
