Sales Assistant Casual

1 month ago

Carlton, Australia Eva Full time
{"title": "Sales and Customer Service Associate", "description": "About Eva

We're a multi-award-winning B-Corp that's changing the way people shop for furniture and homewares. Our mission is to create a unique and sustainable shopping experience that puts our customers at the heart of everything we do.

Role Overview

We're looking for a Sales and Customer Service Associate to join our team at our first retail experience, Eva Carlton House. As a key member of our sales and operations team, you'll be responsible for providing exceptional customer service and support to help our customers find the perfect products for their homes.

Key Responsibilities
  • Provide thoughtful customer service and support to help customers on their purchasing journey
  • Assist customers with their purchasing journey by undertaking tasks such as stock checks, providing support or colour material and fabric choice, advise on delivery timeframes and quotes (if any)
  • Assist customers with any post-purchase queries regarding their Eva product, and proactively working with other departments to find solutions for customers.
  • Administration tasks including emailing customers, answering and transferring phone calls, processing orders both in person and over the phone.
  • Assist in implementing in-store campaigns, promotions and product displays as required.
  • Ensure the showroom is presentable at all times, this includes fluffing sofa cushions, sweeping or vacuuming the floor (if required), changing water in vases, wiping mirrors or any glass.
  • Ensure the workplace is kept tidy at all times, this includes shared and back of house spaces.
Requirements
  • Minimum 2-years experience working in retail or sales
  • Strong alignment with our company values of Aim for Better, Make It Happen, Trust in the Teamwork & Care Like Everyone's Watching
  • Passionate about both creating exceptional customer experiences and hitting sales KPI
  • A love for retail and working with customers as a friendly guide for their homes
  • Highly competent in POS software (Shopify a plus) and G-Suite apps such as Google Docs, Sheets and Gmail
  • Nice to haves: experience working in business with both online and 'in-store' channels, Strong understanding customer journey and consumer behaviour
  • Must be able to work weekends and public holidays
Benefits
  • As per Award Rate (General Retail Industry Award 2020)
  • A chance to grow with an expanding start up
  • The opportunity to bring to life market-leading Australian designs and products in a retail setting
  • Free anniversary mattress and friend/family discounts
  • Regular team events (prev. events have included the Australian open, cooking classes & escape rooms).
  • A diverse culture and a bunch of lovely people.
"}

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