Financial Crime Prevention Specialist

1 week ago

Perth, Western Australia beBeeFraud Part time $50,000 - $85,000

Fraud Detection Role

We are seeking a part-time Customer Service Representative to join our Fraud Detection team. The successful candidate will be responsible for handling inbound and outbound calls relating to potential Scam or Fraud activity.

As a key member of the team, you will provide exceptional service to create peace of mind for customers when handling inbound fraud/scam inquiries. You will work in a high-paced environment with a focus on inspiring confidence in customers during fraud/scam situations.

You will identify digital fraud trends and report on these accordingly. You will also manage a high volume of customer calls and scam alerts, while maintaining up-to-date knowledge of financial crime, security trends and emerging issues.

Responsibilities:
  • Handle inbound and outbound calls relating to potential Scam or Fraud activity
  • Provide exceptional service to create peace of mind for customers when handling inbound fraud/scam inquiries
  • Work in a high-paced environment with a focus on inspiring confidence in customers during fraud/scam situations
  • Identify digital fraud trends and report on these accordingly
  • Manage a high volume of customer calls and scam alerts

Requirements:

  • Strong problem-solving and decision-making capability
  • High integrity and commitment to confidentiality and privacy principles
  • Availability to be rostered across a 24/7 roster
  • Financial Services Industry experience preferred with a focus on Online and Mobile correlated roles
  • Demonstrated excellence in customer service including personal, written and verbal skills

About Us:

We support flexible working arrangements. After completing office-based training and being set up for success in the role, you may move to a hybrid role with a mix of work-from-home and office days.

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