Lead Facilities and Systems Manager

The Facilities and Systems Lead plays a pivotal role in ensuring the University of Queensland's built environment and operational systems are effectively managed, maintained, and developed.

This position oversees physical and digital access systems, IT interfaces, and other operational systems. It takes a lead role in property and facilities management, supports capital and maintenance projects, coordinates contractors, and contributes to organisational compliance with workplace health and safety standards.

The Facilities & Systems Lead provides oversight for operational systems critical to the daily functioning of the community, such as access controls, IT support, and related service contracts.

Through proactive stewardship, the Facilities & Systems Lead contributes to providing a safe, functional, and welcoming environment for all residents, staff, and visitors.

This position reports to the Business Manager.

• Manage the maintenance, repair, and presentation of College buildings, residences, grounds, and facilities, ensuring high standards across the campus.
• Plan and manage routine, preventative, and reactive maintenance, including supervising maintenance staff and coordinating external contractors.
• Track budgets and expenditure, oversee service contracts, and report to ensure cost-effective operations and compliance with regulations.
• Support capital works, refurbishments, and heritage asset management in line with priorities.
• Ensure smooth operation of essential services and systems, including security, fire safety, IT networks, utilities, and student accommodation facilities.
• Oversee contractor performance, project delivery, and supplier engagement, including invoice review and quality assurance.
• Liaise with campus service providers (catering, cleaning, and security) to ensure effective day-to-day operations.
• Maintain records and databases (asset registers, system) and provide reporting to leadership.
• Monitor and manage trades-based service contracts.

• Implement, maintain, and troubleshoot operational systems, including door locks, access cards, security systems, CRM platform, finance and accounting systems/software and other digital/physical infrastructure.
• Provide first-level IT support for staff and residents, liaising with central University IT services and external providers for escalations.
• Monitor and manage service contracts related to ICT, security, networking, and equipment.
• Maintain accurate records of systems, configurations, and service agreements.

• Comply with WHS practices, ensuring all tasks are performed safely and in accordance with relevant regulations.
• Take a role in WHS initiatives to demonstrate safety as the number one priority and create and foster an organisational culture that accepts Zero Harm.
• Always ensure safe working practices are followed and all team members are compliant with WHS training requirements, policies and procedures.

• Relevant qualifications in facilities management/building services or equivalent (Mandatory).
• Vocational qualifications in project management and/or construction management (Highly Desirable).
• Working Rights in Australia.
• Extensive demonstrated experience in facilities management or property maintenance roles preferably in a residential or educational environment.
• Technical knowledge of building systems, maintenance processes, and contractor management.
• Competence in IT and digital systems administration.
• Strong organisational and problem-solving skills, with the ability to prioritise competing demands.
• Proven ability to lead, supervise and develop staff.
• Excellent interpersonal and communication skills suitable for engagement with students and staff in a residential community.
• Working knowledge of WHS and compliance obligations.
• Working knowledge of Qld Heritage requirements as they relate to facilities management.
• Proven competency in engaging with contractors and customers.
• Ability to interpret and adhere to operational guidelines within established parameters.
• High level administration skills across various applications and systems.

A vibrant work environment within a supportive community.

Opportunities for professional development and growth.