Facilities and Systems Lead

Role Overview

Join the University of Queensland Union College as a Facilities and Systems Lead. We are seeking a dedicated individual who is responsible for the effective management, maintenance, and development of the College's built environment and operational systems.

This role ensures that buildings, grounds, and infrastructure are maintained to a high standard, while also overseeing physical and digital access systems, IT interfaces, and other operational systems. The position takes a lead role in property and facilities management, supports capital and maintenance projects, coordinates contractors, and contributes to organisational compliance with workplace health and safety standards. Additionally, the role provides oversight for operational systems critical to the daily functioning of the residential community, such as access controls, IT support, and related service contracts.

Through proactive stewardship, the Facilities & Systems Lead contributes to providing a safe, functional, and welcoming environment for all residents, staff, and visitors.

This position reports to the Business Manager.

Key Responsibilities

Facilities, Property and Campus Management:

• Oversee the maintenance, repair, and presentation of College buildings, residences, grounds, and facilities, ensuring high standards across the campus.
• Plan and manage routine, preventative, and reactive maintenance, including supervising maintenance staff and coordinating external contractors.
• Track budgets and expenditure, oversee service contracts, and report to ensure cost-effective operations and compliance with College and regulatory requirements.
• Support capital works, refurbishments, and heritage asset management in line with College priorities.
• Ensure smooth operation of essential services and systems, including security, fire safety, IT networks, utilities, and student accommodation facilities.
• Oversee contractor performance, project delivery, and supplier engagement, including invoice review and quality assurance.
• Liaise with campus service providers (catering, cleaning, and security) to ensure effective day-to-day operations.
• Maintain records and databases (asset registers, StarRez system) and provide reporting to leadership.
• Monitor and manage trades-based service contracts.

Systems and Technical Services:

• Oversee the implementation of, maintenance of, and troubleshooting of operational systems, including door locks, access cards, security systems, CRM platform, finance and accounting systems/software and other digital/physical infrastructure.
• Provide first-level IT support for staff and residents, liaising with central University IT services and external providers for escalations.
• Monitor and manage service contracts related to ICT, security, networking, and equipment.
• Maintain accurate records of systems, configurations, and service agreements.

Workplace Health and Safety:

• Demonstrate a commitment to Work Health and Safety (WHS) practices, ensuring all tasks are performed safely and in compliance with relevant regulations.
• Take a role in WHS initiatives to demonstrate safety as the company's number one priority and create and foster an organisational culture that accepts Zero Harm.
• Always ensure safe working practices are followed and all team members are compliant with WHS training requirements, policies and procedures.

Key Qualifications and Skills

• Relevant qualifications in facilities management/building services or equivalent (Mandatory).
• Vocational qualifications in project management and/or construction management (Highly Desirable).
• Working Rights in Australia.
• Extensive demonstrated experience in facilities management or property maintenance roles preferably in a residential or educational environment.
• Technical knowledge of building systems, maintenance processes, and contractor management.
• Competence in IT and digital systems administration.
• Strong organisational and problem-solving skills, with the ability to prioritise competing demands.
• Proven ability to lead, supervise and develop staff.
• Excellent interpersonal and communication skills suitable for engagement with students and staff in a residential community.
• Working knowledge of WHS and compliance obligations.
• Working knowledge of Qld Heritage requirements as they relate to facilities management.
• Proven competency in engaging with contractors and customers.
• Ability to interpret and adhere to operational budgets within established guidelines.
• High level administration skills across various applications and systems.

What We Offer

A vibrant work environment within a supportive community.

Opportunities for professional development and growth.

How to Apply

Along with a current and up-to-date resume, please submit a cover letter outlining firstly how your skills and experience will position you to successfully undertake the duties of the role, and secondly, how you will add value to the role and the team more broadly. The advertised position closes at 5pm on the 9th of September 2025.

For more information about the role and application process and a confidential conversation, please contact Asli Wilde on 0447 900 186, during business hours.

#J-18808-Ljbffr

---