Account Operations Manager
3 weeks ago
The Account Operations Manager will play a critical role in driving the success of Scaler Global Inc.'s clients in the real estate and commercial investment sectors. This position requires a unique blend of business acumen, technical expertise, and exceptional communication skills.
Key Responsibilities- Client Relationship Management: Develop and maintain strong relationships with clients, understanding their goals, challenges, and data needs to optimize their experience with the Scaler platform.
- ESG Data Management: Proactively manage the full lifecycle of ESG data gathering and analysis to meet client needs, including managing large data sets.
- Project Management: Project manage, organize, and prioritize requests and tasks to ensure timely and accurate responses to clients.
- Subject Matter Expertise: Become a subject matter expert in Scaler, Commercial Real Estate Investment, and ESG, maintaining an aptitude for learning and staying up-to-date with industry developments.
- Strategic Partnership Development: Contribute to the overall Scaler partnership strategy, identifying opportunities for growth and collaboration.
- Client Service Process Optimization: Contribute to the optimization of client service processes, including updates to onboarding, feedback, tutorials, and other materials.
- Education: Bachelor's degree in Business, Real Estate, Sustainability, Marketing, or equivalent.
- Technical Skills: Proficient in Microsoft Excel and PowerPoint, with excellent data management skills.
- Soft Skills: Excellent communication, organizational, strategic thinking, and problem-solving skills.
- Industry Experience: Strongly preferred business-to-business (B2B) client/customer service experience, preferably in the real estate, consulting, banking, and/or ESG industry.
- Technical Skills: Experience coding using general-purpose programming languages like PHP, Python, Javascript, SQL, and CSS.
- Industry Background: Industry background in Real Estate, Sustainability, and/or tech.
- Opportunity to Work with a Talented Team: Opportunity to work with a highly talented and committed team that is part of a fast-growing international startup.
- Competitive Compensation: Top-of-market salary and equity stake in the company.
- Healthcare Coverage: Healthcare coverage.
- Time Off: 25 paid vacation days per year and the opportunity for more if needed.
- Parental Leave: Four-month parental leave.
- Personal Development Budget: Annual personal development budget.
- Global Company Culture: We are a global company with remote employees, but we meet in person at least once a year.
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