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Restaurant Operations Manager

1 week ago

Tweed Shire Council, Australia Grill'd Healthy Burgers Full time

At Grill'd Healthy Burgers, we're passionate about serving up memorable experiences and careers that thrive. As an Assistant Restaurant Manager, you'll lead a dynamic team to drive sales growth, enhance customer satisfaction, and maintain high-quality standards.

About the Role
  • Lead by example, inspiring your team to deliver exceptional service and achieve operational excellence.
  • Maintain a positive work environment, fostering open communication and collaboration among team members.
  • Monitor sales performance, identify opportunities for growth, and develop strategies to increase revenue.
  • Work closely with the Restaurant Manager to implement new initiatives, streamline processes, and improve overall efficiency.
  • Ensure compliance with health and safety regulations, maintaining a safe working environment for employees and customers alike.
Key Responsibilities
  1. Staff Supervision: Directly supervise a team of hospitality staff, providing guidance, coaching, and support to ensure excellent service delivery.
  2. Operations Management: Oversee daily restaurant operations, including inventory management, stock control, and waste reduction.
  3. Customer Experience: Focus on delivering exceptional customer experiences, addressing complaints, and promoting loyalty through effective communication and problem-solving.
  4. Sales Performance: Analyze sales data, identify trends, and develop strategies to drive sales growth, increase average transaction value, and optimize menu offerings.
  5. Team Development: Identify training needs, provide coaching and feedback, and facilitate ongoing professional development to enhance team members' skills and confidence.

To succeed in this role, you'll need excellent leadership skills, a passion for delivering exceptional customer experiences, and a proactive approach to driving sales growth and improving operational efficiency. If you're motivated, enthusiastic, and eager to take on new challenges, we'd love to hear from you