Customer Service Leaders

3 weeks ago

Wyong Shire, Australia Ampol Full time

Ampol QSR is seeking dedicated and customer-focused professionals to join our team as Shift Managers.

As a Shift Manager, you will be responsible for leading by example in providing outstanding customer service, addressing customer inquiries, and resolving complaints to ensure a positive experience.

Key Responsibilities:

  • Customer Service: Deliver exceptional customer service by responding to customer inquiries, resolving complaints, and escalating issues when necessary.
  • Team Management: Support and develop crew members, providing coaching and feedback to ensure they achieve their full potential.
  • Inventory Management: Assist in monitoring stock levels, managing inventory, and placing orders to ensure the store is well-stocked and organized.
  • Performance Management: Focus on driving sales growth, managing costs, and ensuring the store meets its targets.
  • Adaptability: Thrive in a fast-paced, compliance-driven environment, balancing competing priorities and adapting to changing circumstances.
  • Strategy Execution: Bring Ampol QSR's convenience retail strategy to life by executing plans and initiatives effectively.

What We Offer:

  • World-Class Training: Access to training programs designed to fuel your growth and development.
  • Career Advancement: Opportunities for career progression in a supportive and inclusive environment.
  • Inclusive Culture: Be part of a diverse and inclusive workforce where individuality is celebrated.

Recruitment Process: If you're selected, one of our Ampol recruiters will reach out to schedule an interview. We celebrate diversity and are committed to an inclusive workplace, welcoming applications from people of all ages, cultural backgrounds, and diverse sexualities and genders.

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