Sales Team Member

8 hours ago

Fortitude Valley, Queensland, Australia Pottery Barn Full time

Seeking a skilled Sales Associate to deliver exceptional customer experiences in our Pottery Barn stores. As a member of our sales team, you will be responsible for providing outstanding service, building relationships with customers, and driving sales growth.

Key Responsibilities:
  • Provide sincere, friendly, and energetic customer service by exemplifying excellent customer service standards.
  • Warmly welcome customers and assist them with special services including gift wrapping, gift registry, locating merchandise, special orders, back orders, deliveries, and furniture orders.
  • Efficiently and accurately perform register transactions (sales, returns, and exchanges).
  • Maintain and demonstrate knowledge of our products, features, benefits, current sales, and promotions.
  • Utilize effective selling techniques to build multiple sales and increase productivity.
  • Achieve established sales and contest goals.
  • Assist in the implementation and maintenance of visual merchandise presentation, signage, and lighting.
  • Uphold store and stockroom maintenance and cleanliness standards.
  • Perform other duties as assigned by management.
Requirements:
  • Retail sales experience, ideally in specialty retail and/or homewares, with strong client relationship skills.
  • Passion for homewares and/or food.
  • Ability to connect with customers through service and selling.
  • Love to sell and are driven to meet and exceed targets.
  • Succeed in a team environment but can work independently and manage your own time.
  • Enjoy engaging with customers, discovering their stories, style, and lifestyle to connect them to the right products.
  • Confidence and passion to anticipate customer needs and solve problems.
  • Effective communication, organizational, and leadership skills.
Physical Requirements:
  • Ability to be mobile in the store and back-of-house areas, including standing for long periods.
  • Ability to climb ladders and use other equipment in line with safety standards.
  • Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques.
About Us:

We're a successful, fast-growing, data-driven company with an entrepreneurial vibe. Our mission is to deliver world-class service to our clients and provide a unique shopping experience in our stores. We offer competitive salaries, generous discounts on all Williams Sonoma Inc. brands, and opportunities for career growth and development.

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